Jeffrey QuirosCorella

# Technical Support Agent | Customer Service | QA | Active Directory

Location San Jose, Costa RicaDesired Salary 1300 - 1800 USD/monthlyWork preference Remote Only / Full Time, Part Time, Contract, FreelanceLinksNot setStatus   Actively looking Field / Industry Sales

* SharePreferences:Job Level: SeniorRelocation: Open to relocateNotice Period: immediatelyCategory: SalesSkill Assessments:This user has not passed any tests yet

Languages:  English - Native or Bilingual   Spanish - Native or Bilingual

Report
[Overview](#overview)

## About Me

Customer service and technical support professional with experience in collections, QA support, team assistance, and Active Directory. Strong computer skills and bilingual English/Russian communication ability.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Team Management](https://jobicy.com/talent/team-management.md)[PowerPoint](https://jobicy.com/talent/powerpoint.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[QA](https://jobicy.com/talent/qa.md)[Collections](https://jobicy.com/talent/collections.md)[Adobe Photoshop](https://jobicy.com/talent/adobe-photoshop.md)[Citrix](https://jobicy.com/talent/citrix.md)[LivePerson](https://jobicy.com/talent/liveperson.md)

## Education

Instituto de Alajuela  Not specified  9th grade Degree

Instituto de Alajuela  Not specified  Bachelor's degree

## Experience

Tech Support Level 2, Active Directory Expert Support @ DXC Technology  Jun 2022 - Aug 2025 Provided Level 2 technical support with expertise in Active Directory.

Support Professional, Customer Service Agent, Senior Line Associate @ Stream International  Jan 2007 - Jan 2008 Handled customer service and support operations as a support professional and senior line associate.

Banking Customer Service Assistance, Team Manager @ Bank of America  Jun 2008 - Nov 2009 Supported banking customers and assisted with team management responsibilities.

Collections and Customer Service Agent, QA Senior Agent @ ACE Global  Feb 2009 - Mar 2010 Worked in collections and customer service, also serving as a QA senior agent.

Collections and Customer Service Agent @ CFC International  Jan 2009 - Sep 2009 Performed collections and customer service duties.

Technical Support Agent, QA Rep, Manager's Assistance @ CONVERGYS  Mar 2010 - Oct 2013 Provided technical support, QA support, and manager assistance.

Collections and Customer Service @ Client Services  Mar 2012 - Mar 2013 Handled collections and customer service tasks.

Customer Service Agent for RTG Systems and LivePerson System Chats @ EstacionTramar  Nov 2013 - Sep 2016 Provided customer service through RTG systems and LivePerson chat platforms.

Customer Service @ Macombs Lane  Not specified Customer service role in San Jose, Costa Rica.