Gabriel Vargas González

# Legal Assistant / Case Manager | Customer Service Team Captain

Location Cartago, Costa RicaDesired Salary UnspecifiedWork preference Remote Only / Full TimeLinksNot setStatus   Open to offers Field / Industry Legal & Compliance

* SharePreferences:Job Level: MidRelocation: NoNotice Period: ImmediateCategory: Legal & ComplianceSkill Assessments:This user has not passed any tests yet

Languages:  English - Advanced   Spanish - Native or Bilingual

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[Overview](#overview)

## About Me

Experienced case manager and customer service professional with a background in legal support, client communication, and bilingual assistance. Skilled in managing high-volume caseloads, documentation, client intake, and coordination with insurance adjusters, attorneys, and medical providers. Strong trainer and team leader with experience in U.S. law support and customer service operations.

## Skills

### [Salesforce](https://jobicy.com/talent/salesforce.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Time Management](https://jobicy.com/talent/time-management.md)[Documentation](https://jobicy.com/talent/documentation.md)[Training](https://jobicy.com/talent/training.md)[Power BI](https://jobicy.com/talent/power-bi.md)[Research](https://jobicy.com/talent/research.md)[English](https://jobicy.com/talent/english.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Spanish](https://jobicy.com/talent/spanish.md)[Records Management](https://jobicy.com/talent/records-management.md)[Calabrio](https://jobicy.com/talent/calabrio.md)[UltiPro](https://jobicy.com/talent/ultipro.md)

## Education

Universidad de Costa Rica  Not specified  Bachelor’s, Language and Education

## Experience

Voucher Case Specialist @ Amalga  Dec 2024 - Dec 2025 Managed a high-volume caseload of injured workers, provided assistance with voucher benefits and case documentation, communicated daily with clients, and coordinated communication among injured workers, insurance adjusters, and attorneys.

Legal Assistant / Case Manager @ Vocatum  Feb 2023 - Dec 2024 Managed case support for personal injury law firms, handled client intakes and incoming calls, maintained case files, drafted letters of representation, scheduled medical appointments, gathered documentation, assisted Spanish-speaking clients, and trained new employees.

Customer Service Agent / Team Captain @ SmileDirectClub  Jul 2020 - Sep 2022 Advanced from customer service agent to team captain, supported diverse customer service channels, initiated process improvements, and used Salesforce, UltiPro, Calabrio, Power BI, and Microsoft 365.