Brayan Molano Cuervo

# Photographer, Artist, Leader, Data Analyst, Operations, Sales, and Retention Specialist

Location Bogota, ColombiaDesired Salary UnspecifiedWork preference Remote Only / Full Time, Part TimeLinks Status   Actively looking Field / Industry Business Development

* SharePreferences:Job Level: MidRelocation: NoNotice Period: ImmediatelyCategory: Business DevelopmentSkill Assessments:This user has not passed any tests yet

Languages:  Spanish - Native or Bilingual   English - Fluent   Portuguese - Intermediate

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Operations, Sales, and Retention Specialist with experience managing high-volume North American BPO accounts, customer retention, objection handling, cross-selling, and up-selling. Skilled in de-escalation, active listening, account management, CRM systems, and performance KPI analysis.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[CRM](https://jobicy.com/talent/crm.md)[Sales](https://jobicy.com/talent/sales.md)[Account Management](https://jobicy.com/talent/account-management.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Financial Analysis](https://jobicy.com/talent/financial-analysis.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Cross Selling](https://jobicy.com/talent/cross-selling.md)[KPI Analysis](https://jobicy.com/talent/kpi-analysis.md)[Telecommunications](https://jobicy.com/talent/telecommunications.md)[Objection Handling](https://jobicy.com/talent/objection-handling.md)[Content Moderation](https://jobicy.com/talent/content-moderation.md)[Billing Support](https://jobicy.com/talent/billing-support.md)[Commercial Negotiation](https://jobicy.com/talent/commercial-negotiation.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Experience

Account Manager Specialist @ BLOOM  Jan 2025 - Present Managed and resolved critical customer retention cases, designed strategic solutions to prevent cancellations, executed consultative sales strategies, and handled commercial objections in high-pressure situations.

Content Moderator @ TELEPERFORMANCE  Jan 2024 - Dec 2025 Audited, analyzed, and resolved daily cases related to platform policies, copyrights, cybercrime, and identity theft while ensuring compliance with international corporate regulations.

Customer Service and Cross-selling Representative @ TTEC  Jan 2023 - Dec 2024 Provided billing and technical support for Verizon, identified cross-selling opportunities, and was promoted to the advanced support team due to strong performance.

Sales and Customer Service Representative (AT&T Account) @ ASURION  Jan 2022 - Dec 2022 Delivered account retention and customer care for AT&T users, promoted and closed sales for insurance and protection plans, and de-escalated complex inquiries to maintain service continuity.

Account Support Specialist @ WC MODELS  Jan 2022 - Dec 2022 Provided operational, technical, and strategic account support to digital content creators, analyzed performance metrics and financial breakdowns, and advised on retention and workflow optimization.

Customer Service Associate @ AMAZON  Jan 2021 - Dec 2022 Provided international customer support for the North American marketplace, handling fulfillment incidents, refunds, shipping logistics, and account security.

## Education

Universidad Jorge Tadeo Lozano  Not specified  Bachelor's Degree, Cinematography and Television

Aníbal Fernández de Soto School  2016  Academic High School Diploma

Portfolio not available.