Claudia Bello # Back Office Operations | Administrative Assistant | Customer Support Specialist Location Bogota, ColombiaDesired Salary UnspecifiedWork preference HybridLinks Status Open to offers Field / Industry Admin & Virtual Assistant * SharePreferences:Job Level: SeniorRelocation: NoNotice Period: ImmediateCategory: Admin & Virtual AssistantSkill Assessments:This user has not passed any tests yet Languages: English - Advanced German - Elementary Spanish - Native or Bilingual Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me Operations and Administrative Support professional with over 10 years of experience in back-office operations, logistics coordination, team support, and process management within international companies. Strong background in administrative tasks, reporting, audits, KPI tracking, documentation, and cross-functional coordination. Proven ability to optimize workflows, support operational teams, manage data accuracy, and ensure compliance with internal procedures. Highly organized, detail-oriented, and results-driven. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Time Management](https://jobicy.com/talent/time-management.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Excel](https://jobicy.com/talent/excel.md)[Compliance](https://jobicy.com/talent/compliance.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Documentation](https://jobicy.com/talent/documentation.md)[Reporting](https://jobicy.com/talent/reporting.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[HubSpot](https://jobicy.com/talent/hubspot.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Billing](https://jobicy.com/talent/billing.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Invoicing](https://jobicy.com/talent/invoicing.md)[KPI Tracking](https://jobicy.com/talent/kpi-tracking.md)[CRM Software](https://jobicy.com/talent/crm-software.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Creative Thinking](https://jobicy.com/talent/creative-thinking.md)[Process Management](https://jobicy.com/talent/process-management.md)[Logistics Coordination](https://jobicy.com/talent/logistics-coordination.md)[Back Office Operations](https://jobicy.com/talent/back-office-operations.md)[CSR](https://jobicy.com/talent/csr.md)[Shipment Tracking](https://jobicy.com/talent/shipment-tracking.md)[Packing List](https://jobicy.com/talent/packing-list.md) ## Experience RPM Customer Operations Team Lead – Freight @ Lean Solutions Group Feb 2022 - Oct 2025 Supervised daily back-office operations for freight coordination, including task assignment, shipment accuracy, KPI monitoring, reporting, audits, and compliance. Managed tracking, billing, and invoicing processes, handling documentation including POD, BOLs, Packing List, SLI, Commercial Invoice, and Packing Declaration. Coordinated with accounting and logistics teams, trained new staff, and managed escalations and operational issues. Organized Outlook inbox by priority to ensure timely follow-up on client, carrier, and internal communications. RPM Logistics Coordinator @ Lean Solutions Group Jul 2020 - Feb 2022 Managed shipment tracking, load building, and system updates, ensuring accuracy of pickup, delivery, and operational data. Supported billing and invoicing processes by validating charges, carrier payments, and required documentation. Maintained consistent email communication with clients, carriers, and internal teams to resolve operational issues and meet service expectations. Administrative Assistant / Operations Support @ OneLink Apr 2019 - Feb 2020 Provided administrative and operational support by maintaining attendance records, performance reports, and compliance documentation. Assisted coaching processes through follow-ups on productivity metrics, documentation of feedback, and performance tracking. Administrative Supervisor Support @ Conduent Jul 2017 - Mar 2019 Provided administrative and operational support to supervisory teams, including reporting, attendance tracking, documentation, and compliance follow-up. Assisted with audits, quality reviews, and escalation documentation while ensuring alignment with internal policies. ## Education Universidad Nacional de Colombia 2019 - 2019 Technician, German Language SENA – Colombia 2010 - 2010 Technician, Accounting and Finance Talk2TheWorld 2010 - 2010 Certification, English IED Colegio La Merced – Bogotá 2010 - 2010 High School Diploma, Commercial Portfolio not available.