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* [Overview](#overview)
* [Portfolio](#portfolio)

## About Me

IT professional with experience in data analysis, hardware operations, networking, technical support, and cross-functional project leadership. Skilled in SQL, ETL, business intelligence, Wi-Fi/network operations, vendor management, and customer support, with a focus on aligning technology solutions to business objectives.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[SQL](https://jobicy.com/talent/sql.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Reporting](https://jobicy.com/talent/reporting.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Networking](https://jobicy.com/talent/networking.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[ETL](https://jobicy.com/talent/etl.md)[Oracle](https://jobicy.com/talent/oracle.md)[Confluence](https://jobicy.com/talent/confluence.md)[Business Intelligence](https://jobicy.com/talent/business-intelligence.md)[ServiceNow](https://jobicy.com/talent/servicenow.md)[Statistical Analysis](https://jobicy.com/talent/statistical-analysis.md)[Dashboards](https://jobicy.com/talent/dashboards.md)[Data Warehousing](https://jobicy.com/talent/data-warehousing.md)[Okta](https://jobicy.com/talent/okta.md)[MacOS](https://jobicy.com/talent/macos.md)[NIST](https://jobicy.com/talent/nist.md)[VPN](https://jobicy.com/talent/vpn.md)[Data Mining](https://jobicy.com/talent/data-mining.md)[System Administration](https://jobicy.com/talent/system-administration.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Microsoft Office 365](https://jobicy.com/talent/microsoft-office-365.md)[T SQL](https://jobicy.com/talent/t-sql.md)[Citrix](https://jobicy.com/talent/citrix.md)[PCI Compliance](https://jobicy.com/talent/pci-compliance.md)[Cisco Meraki](https://jobicy.com/talent/cisco-meraki.md)

## Experience

Senior Data Analyst @ Harris County  Feb 2025 - May 2025 Developed complex SQL and T-SQL code to query and analyze data, maintained ETL processes, interpreted analysis results, collaborated on business intelligence solutions, monitored performance metrics, handled data inquiries, reviewed warehouse data for accuracy, prepared system requirements, and created dashboards and reports.

Hardware Operations Coordinator @ Adentro  Nov 2019 - Feb 2023 Managed Wi-Fi locations and access points, supported network operations, created technical training, handled Tier III escalations, oversaw network performance, managed hardware logistics, led IT projects, maintained SOP documentation, performed vendor and software license cost analysis, and coordinated international technical transitions.

Technical Expert @ Apple  Oct 2018 - Jan 2023 Provided customer support and training on Apple technology, delivered personalized guidance, and performed hardware repairs on iPhone models 8-14 as a Certified Apple Technician.

## Education

Old Dominion University  May 2013  Bachelor of Science

Portfolio not available.

Services not available.