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Yessica Kliemek

# Tournament Client Support Specialist / Polizeivollzugsbeamtin

Open to offers · Member since 12 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationBrandenburg, GermanyDesired salaryUnspecifiedWork preferenceRemote Only / Full Time, VolunteerExperience levelSenior
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summarySelbstmotivierte und zuverlässige Fachkraft mit Erfahrung in Remote-Kundensupport, Konfliktlösung, operativen Abläufen und behördlicher Dokumentation. Lernstark, anpassungsfähig und detailorientiert mit höflicher, einfühlsamer Kommunikation in kunden- und teamorientierten Umgebungen.

## Skills

15 capabilities[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Documentation](https://jobicy.com/talent/documentation.md)[Event Coordination](https://jobicy.com/talent/event-coordination.md)[Legal Compliance](https://jobicy.com/talent/legal-compliance.md)[MacOS](https://jobicy.com/talent/macos.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Patrol Operations](https://jobicy.com/talent/patrol-operations.md)[Public Safety](https://jobicy.com/talent/public-safety.md)[Research](https://jobicy.com/talent/research.md)[Windows](https://jobicy.com/talent/windows.md)

## Experience

Career history

### Tournament Client Support Specialist · Critical Ops (Critical Force)

Jan 2020 – PresentRemote volunteer role providing official matchmaking and tournament support for the Critical Ops esports Discord server. Handled support tickets, resolved conflicts, enforced tournament rules, and coordinated with moderators and event organizers to improve operational efficiency.

### Polizeivollzugsbeamtin · Bundespolizei

Apr 2024 – PresentPerforms patrols, security checks, and operational duties in sensitive and high-risk situations. Produces accurate legal documentation and reports for investigations, audits, and court proceedings.

### Polizeivollzugsbeamtin · Landespolizei Brandenburg

Apr 2016 – Apr 2024Responsible for public safety, patrol duties, enforcement of local and state regulations, and detailed reporting. Built strong public-facing communication and conflict de-escalation skills, including traffic-related enforcement work from 2018 to 2020.

### Fitnessökonomie (Duales Studium) · FitInn GmbH

Mar 2015 – Jan 2016Supported customer service, sales, onboarding, training plan creation, and contract handling. Contributed to member retention and sales performance through consultation and service activities.

### Servicemitarbeiter · Alexander-Spielhallen GmbH

Mar 2014 – Nov 2014Provided attentive guest service in a fast-paced casino environment. Managed cash handling, currency exchange, end-of-day records, and resolved customer complaints calmly and effectively.

## Education

Learning history

### Georg-Mendheim-Oberstufenzentrum

May 2014Abitur, Mathematics, German, English, Economics

Secondary school diploma with focus on mathematics, German, English, and economics.

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