🔒 Stealth Profile: This professional is browsing anonymously. Personal contacts, photo, and company names are hidden.Skill Assessments This user has not passed any tests yet Languages English - Native or Bilingual Spanish - Native or Bilingual * ReportPeople also viewed [![Jacci Tanaotanao Cerna](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_67496_1780780589.jpg) Jacci Tanaotanao Cerna Executive Admin | Virtual Assistant](https://jobicy.com/u/id67496.md) * [![Veronika Maliavina](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_66197_1779685593.jpg) Veronika Maliavina SMM & Communications Intern](https://jobicy.com/u/id66197.md) * [![Sheldon ‘DJ Dutch’ Falconer](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_68411_1781895265.jpg) Sheldon ‘DJ Dutch’ Falconer Operations and Customer Service Leader](https://jobicy.com/u/id68411.md) * [![Brenda Kornegay Palmer](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_40675_1779685459.jpg) Brenda Kornegay Palmer IT](https://jobicy.com/u/id40675.md) * [![Belén Avella](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_65133_1779685453.jpeg) Belén Avella Customer Service](https://jobicy.com/u/id65133.md) * [![Lenin Joshua](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_59203_1779685581.jpg) Lenin Joshua Customer Support Professional](https://jobicy.com/u/id59203.md) * [![Stephon Leander](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_41107_1779685687.jpg) Stephon Leander Customer Service Representative](https://jobicy.com/u/id41107.md) * [![Sodeeq Abiola Ademuyiwa](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_58611_1779685683.jpg) Sodeeq Abiola Ademuyiwa Customer Support](https://jobicy.com/u/id58611.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am an experienced trainer, project coordinator, and implementation specialist with 15 years of experience in software deployment, customer support, and process optimization. I have built and delivered bilingual training programs in English and Spanish, both virtually and in person, for customers with moderate to high complexity needs. My work has focused on helping users adopt new systems successfully, understand workflows, and become confident operating independently. I am strongest in customer onboarding, implementation support, documentation, and cross-functional coordination. I enjoy working with internal teams and external partners to improve processes, reduce friction, and create a better customer experience. Throughout my career, I have managed multiple engagements at once, balanced priorities, and supported Go-Live readiness by tracking milestones and addressing adoption risks early. I am comfortable troubleshooting issues, validating workflows, and providing post-launch support when needed. I also have experience supporting SMB financial workflows, including accounts payable and payroll, and I have worked closely with accounting, HR, and payroll users to improve their use of software systems. I value clear communication, practical training, and measurable results. I bring a collaborative approach, strong documentation skills, and a commitment to helping people and organizations succeed with technology. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Presentation Skills](https://jobicy.com/talent/presentation-skills.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Documentation](https://jobicy.com/talent/documentation.md)[Training](https://jobicy.com/talent/training.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[English](https://jobicy.com/talent/english.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Translation](https://jobicy.com/talent/translation.md)[Payroll](https://jobicy.com/talent/payroll.md)[Accounts Payable](https://jobicy.com/talent/accounts-payable.md)[Spanish](https://jobicy.com/talent/spanish.md)[Software Implementation](https://jobicy.com/talent/software-implementation.md)[Go Live Support](https://jobicy.com/talent/go-live-support.md) ## Experience Seasonal Tax Expert @ S0$#WS0 Mar 2025 - Apr 2026 Delivered customer service for tax-related questions, prepared accurate tax returns, and researched multi-state tax laws and complex scenarios to provide tailored guidance. Software Implementation Consultant @ S0$#WS0 May 2025 - Apr 2026 Provided software support in English and Spanish, led customer training sessions, developed documentation and training materials, translated technical documentation, and streamlined implementation and training processes. Implementation Trainer III @ S0$#WS0 Feb 2019 - Aug 2024 Delivered accounting software training, managed multiple projects, improved employee performance through training programs, mentored staff, and streamlined creation and distribution of training materials. ## Education S0$#WS0$#W 2005 Bachelor of Science, Information Systems Bachelor of Science in Information Systems. Portfolio not available. Services not available.