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Languages  English - Fluent

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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a detail-oriented administrative and operations professional with over 6 years of experience across property management, customer support, retail operations, and remote work.

I have built a strong track record in data management, records accuracy, communication workflows, and supporting financial and operational processes in structured environments.

My experience includes handling tenant and customer inquiries, maintaining account and payment records, coordinating with internal teams and vendors, and improving workflow efficiency.

I am comfortable working in fast-paced settings where organization, professionalism, confidentiality, and problem-solving are essential.

I also have a background in research and analysis through my Diploma in Criminology, which has strengthened my ability to compile reports, assess information carefully, and support decision-making.

I am adaptable, reliable, and able to manage multiple responsibilities while maintaining accuracy and strong service standards.

I am open to opportunities where I can contribute my administrative, coordination, and customer-facing skills to help teams operate more efficiently.

Notice Period: 7

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Time Management](https://jobicy.com/talent/time-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Research](https://jobicy.com/talent/research.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Client Communication](https://jobicy.com/talent/client-communication.md)[CRM Systems](https://jobicy.com/talent/crm-systems.md)[Records Management](https://jobicy.com/talent/records-management.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[Sales Reporting](https://jobicy.com/talent/sales-reporting.md)[Content Writing](https://jobicy.com/talent/content-writing.md)[Property Management](https://jobicy.com/talent/property-management.md)[Analysis](https://jobicy.com/talent/analysis.md)[Help Desk Support](https://jobicy.com/talent/help-desk-support.md)[Payment Tracking](https://jobicy.com/talent/payment-tracking.md)

## Experience

Property Manager @ S0$#WS0  Jan 2024 - Present Manage tenant inquiries via email and phone, maintain lease, tenant, and payment records, track rent payments and arrears, coordinate with maintenance, finance, and vendors, and improve workflow efficiency.

Customer Care & Sales Representative @ S0$#WS0  Jan 2023 - Dec 2024 Handled customer inquiries, resolved service issues, maintained customer account records, coordinated order fulfillment, supported sales tracking and reporting, and managed complaints professionally.

Supervisor @ S0$#WS0  Dec 2020 - Mar 2022 Oversaw daily operations, reporting, and inventory tracking, managed internal communication, resolved customer issues, and improved reporting accuracy and operational efficiency.

Machine Operator / Coordinator @ S0$#WS0  Jan 2016 - Dec 2019 Operated equipment safely, coordinated staff, trained new team members, and supported promotional activities to increase customer traffic.

Polling Clerk @ S0$#WS0  Aug 2022 - Aug 2022 Assisted in managing polling processes and voter coordination while ensuring compliance with electoral procedures.

## Education

S0$#WS0$#W  2016 - 2020  Diploma, Crime Management and Prevention (Criminology)

Studied criminology with supporting coursework in criminal law and justice, social research methods, social statistics, policing in society, and defensive driving.

S0$#WS0$#W  2010 - 2013  KCSE

Portfolio not available.

Services not available.