🔒 Stealth Profile: This professional is browsing anonymously. Personal contacts, photo, and company names are hidden.Skill Assessments This user has not passed any tests yet Languages English - Fluent Spanish - Native or Bilingual Portuguese - Fluent French - Beginner * ReportPeople also viewed [![Diego Edgardo Ramirez Roldan](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_61280_1779685491.jpg) Diego Edgardo Ramirez Roldan Customer Service Representative](https://jobicy.com/u/id61280.md) * [![Alessandra Martinelli](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_63988_1779685427.jpeg) Alessandra Martinelli Multilingual Sales Manager](https://jobicy.com/u/id63988.md) * [![Blair Brock](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_41839_1779685452.jpeg) Blair Brock Virtual Customer Sales Expert](https://jobicy.com/u/id41839.md) * [![Arshh D](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_41938_1779685445.png) Arshh D E-commerce specialist](https://jobicy.com/u/id41938.md) * [![Jarlinn Jennrich](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_38599_1779685546.jpg) Jarlinn Jennrich Customer service](https://jobicy.com/u/id38599.md) * [![Al-Bara](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_66084_1779685463.jpeg) Al-Bara' SalahEddein Ali Al-Dmour Human Recourses Assistant / Customer Services](https://jobicy.com/u/id66084.md) * [![Tony S. Suh](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_63084_1779685701.jpg) Tony S. Suh Account Management / Senior Customer Success Manager / Sales Director](https://jobicy.com/u/id63084.md) * [![fernando magaña](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_68622_1782222927.jpg) fernando magaña Bilingual Freelancer, Customer Support, HR Interviewer, Virtual Assistant](https://jobicy.com/u/id68622.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) ## About Me Customer Success & Account Management professional with a track record of top-tier performance across handling time, conversion, and NPS — consistently ranked in the top 3 on team KPIs and recognized twice as Associate of the Quarter. I build client relationships that last, not just transactions. My background spans luxury hospitality (Marriott International, Ireland), where I supported the company's most loyal, highest-value guests through complex requests and service situations, and B2B commercial leadership (Commercial Director, Oparks Travel), where I helped open the LATAM market and grew relationships with international clients. I work fluently in Spanish, English, and Portuguese, with hands-on experience across Salesforce, HubSpot, and Freshsales, and a natural ability to manage relationships across cultures and time zones. Open to remote Customer Success, Account Management, or Client Relationship roles — B2B or B2C — with international teams. Let's talk if you're looking for someone who combines commercial results with genuine client care. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[CRM](https://jobicy.com/talent/crm.md)[SaaS](https://jobicy.com/talent/saas.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Account Management](https://jobicy.com/talent/account-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Leadership](https://jobicy.com/talent/leadership.md)[Remote Work](https://jobicy.com/talent/remote-work.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[English](https://jobicy.com/talent/english.md)[Performance Metrics](https://jobicy.com/talent/performance-metrics.md)[Slack](https://jobicy.com/talent/slack.md)[Canva](https://jobicy.com/talent/canva.md)[Sales Growth](https://jobicy.com/talent/sales-growth.md)[Asana](https://jobicy.com/talent/asana.md)[Upselling](https://jobicy.com/talent/upselling.md)[B2B](https://jobicy.com/talent/b2b.md)[Spanish](https://jobicy.com/talent/spanish.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[AI Tools](https://jobicy.com/talent/ai-tools.md)[Artificial Intelligence](https://jobicy.com/talent/artificial-intelligence.md)[Customer Onboarding](https://jobicy.com/talent/customer-onboarding.md)[Notion](https://jobicy.com/talent/notion.md)[Retention](https://jobicy.com/talent/retention.md)[KPI Analysis](https://jobicy.com/talent/kpi-analysis.md)[Hospitality](https://jobicy.com/talent/hospitality.md)[Salesforce CRM](https://jobicy.com/talent/salesforce-crm.md)[Remote Team Management](https://jobicy.com/talent/remote-team-management.md)[SLA Management](https://jobicy.com/talent/sla-management.md)[Portuguese](https://jobicy.com/talent/portuguese.md)[Customer Support Management](https://jobicy.com/talent/customer-support-management.md)[Problem Solving And Decision Making](https://jobicy.com/talent/problem-solving-and-decision-making.md)[Freshdesk](https://jobicy.com/talent/freshdesk.md)[Loyalty Programs](https://jobicy.com/talent/loyalty-programs.md)[Anthropic](https://jobicy.com/talent/anthropic.md)[Tourism](https://jobicy.com/talent/tourism.md)[Customer Loyalty Initiatives](https://jobicy.com/talent/customer-loyalty-initiatives.md)[Travel Software](https://jobicy.com/talent/travel-software.md)[Cross Team Meetings](https://jobicy.com/talent/cross-team-meetings.md)[Travel Policy Compliance](https://jobicy.com/talent/travel-policy-compliance.md)[Employee Training Database](https://jobicy.com/talent/employee-training-database.md)[Travel Advisor Training](https://jobicy.com/talent/travel-advisor-training.md)[HubSpot Sales Software Certification](https://jobicy.com/talent/hubspot-sales-software-certification.md) ## Experience Commercial Director @ S0$#WS0 Aug 2025 - Apr 2026 Travel Tech company specializing in B2B solutions for the tourism industry. • Led commercial operations during a phase of company growth and restructuring. • Managed relationships with domestic and international B2B clients. • Took part in the implementation and optimization of a new technology platform for travel agencies. • Coordinated the onboarding process for new clients. • Negotiated commercial agreements with international suppliers and strategic partners. • Managed the sales pipeline using Freshsales CRM. • Prepared commercial proposals and tracked business opportunities. • Represented the company in international commercial initiatives, including the Mexico Sales Mission. • Provided commercial and after-sales support to domestic and international clients. Senior Elite Associate & Luxury Services @ S0$#WS0 Oct 2023 - Apr 2025 • Personalized management of Elite and VIP Marriott Bonvoy members. • Resolved complex issues as an escalation point of contact. • Coordinated with international hotels to ensure an outstanding guest experience. • Managed relationships with high-value clients. • Applied consultative selling and loyalty-building techniques. • Provided support in Spanish and English. • 🏆 Achievement: Employee of the Quarter. Loyalty & Care Associate @ S0$#WS0 Dec 2022 - Oct 2023 • Handled inquiries throughout the entire customer journey. • Provided loyalty support for individual and corporate clients. • Coordinated with hotels and internal departments to resolve issues. • Managed cases using Salesforce CRM. • 🏆 Achievement: Employee of the Quarter. Sales & Services Associate @ S0$#WS0 Mar 2022 - Dec 2022 • Provided international customer service. • Managed reservations. • Conducted consultative selling of Marriott products and services. • Provided support using Salesforce. • Tracked cases and coordinated with hotels. Team Supervisor & Barista @ S0$#WS0 Jul 2019 - Mar 2022 • Supervised the team on a daily basis. • Organized staff shifts. • Trained new employees. • Improved operational processes. • Provided customer service and resolved issues. Founder & Community Manager @ S0$#WS0 Jan 2014 - Dec 2017 Founded an organization dedicated to supporting emerging national and international bands through concerts and music events. • Organized concerts and events. • Coordinated with artists, venues, and vendors. • Managed social media and community engagement. • Negotiated with bands and collaborators. • Handled event logistics coordination. ## Education S0$#WS0$#W Sep 2020 - Sep 2025 Bachelor's Degree in Business Administration, Business Administration Portfolio not available. Services not available.