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Languages  English - Fluent

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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a highly accountable and process-driven customer support and service operations specialist with extensive experience supporting distributed teams through structured coordination, proactive communication, and meticulous documentation.

I bring a customer-centric approach to every role, with a strong focus on empathy, conflict resolution, and expectation management. My work has consistently helped reduce escalation risks and improve issue resolution across fast-paced environments.

I have supported operations in retail, administration, insurance, recruitment, and remote freelance work, which has given me a broad understanding of both client experience and internal workflow efficiency. I am comfortable handling sensitive information, maintaining accuracy, and keeping multiple priorities organized.

I work well in remote and asynchronous settings, and I am known for being self-managed, reliable, and clear in written communication. I adapt quickly to new systems, including CRM, PSA, and ITSM tools, and I enjoy building processes that make information easier to access and tasks easier to track.

My background also includes experience in education, marketing support, and business operations, which has strengthened my ability to coordinate across functions and communicate with different stakeholders. I value transparency, consistency, and practical problem-solving.

I am open to remote international opportunities where I can contribute to customer support, service operations, administrative coordination, or related roles that require strong organization, professionalism, and dependable execution.

Notice Period: Two weeks

## Skills

### [CRM](https://jobicy.com/talent/crm.md)[Documentation](https://jobicy.com/talent/documentation.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Marketing](https://jobicy.com/talent/marketing.md)[Generative AI](https://jobicy.com/talent/generative-ai.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Data Integrity](https://jobicy.com/talent/data-integrity.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Knowledge Management](https://jobicy.com/talent/knowledge-management.md)[Client Experience](https://jobicy.com/talent/client-experience.md)[ITSM](https://jobicy.com/talent/itsm.md)[Order Processing](https://jobicy.com/talent/order-processing.md)[Asynchronous Communication](https://jobicy.com/talent/asynchronous-communication.md)[Interview Coordination](https://jobicy.com/talent/interview-coordination.md)[Self Management](https://jobicy.com/talent/self-management.md)[PSA](https://jobicy.com/talent/psa.md)[Credit Control](https://jobicy.com/talent/credit-control.md)

## Experience

Admin Assistant @ S0$#WS0  Dec 2020 - Present Coordinate schedules, operational priorities, and internal communications to support daily service delivery. Maintain digital record repositories, track incoming client service requests, and provide transparent milestone updates to stakeholders.

Operations Support @ S0$#WS0  Mar 2019 - Dec 2020 Provided front-line customer assistance and issue resolution in a fast-paced retail environment. Supported operational reporting and maintained inventory and floor records with accuracy.

Sales & Operations Support @ S0$#WS0  Mar 2019 - Apr 2019 Coordinated day-to-day administrative processes, customer support activities, and inventory tracking systems on a contract basis.

Receptionist / Insurance Administration Support @ S0$#WS0  Nov 2017 - Jan 2018 Managed sensitive financial and insurance documentation with high accuracy and compliance. Served as the initial point of contact for client communication and schedule coordination.

Remote Writer @ S0$#WS0  Jan 2012 - Dec 2017 Independently managed multiple project pipelines for international clients under strict deadlines. Maintained structured asynchronous communication to support remote collaboration across time zones.

Remote Recruiter @ S0$#WS0  Jan 2015 - Jul 2015 Handled remote sourcing, screening, and interview coordination while collaborating with virtual hiring managers.

Founder & Drama Educator @ S0$#WS0  2007 - 2012 Founded and scaled an educational program, directing scheduling, marketing, and client account management.

Trade Marketing Secretary / Call Centre Support @ S0$#WS0  1997 - 2006 Managed customer communication tracks, order processing, and administrative reporting. Maintained confidentiality and precision while handling credit control data.

## Education

S0$#WS0$#W  Not specified  B.A., Psychological Counselling

Coursework included HIV/AIDS Care & Counselling.

S0$#WS0$#W  Not specified  ATCL Foundation Degrees, Speech & Drama

Foundation degrees in Speech & Drama.

S0$#WS0$#W  Not specified  Grade 12

Secondary school completion.

Portfolio not available.

Services not available.