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* [Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a detailed-oriented technical support and operations professional with experience working across multiple software platforms, databases, and case management systems.

I have developed strong troubleshooting skills through hands-on work resolving system discrepancies, researching solutions, and supporting users through complex processes and requirements.

I am comfortable maintaining accurate documentation, handling sensitive information with confidentiality, and adapting quickly to software updates, policy changes, and new technology implementations.

My background also includes software testing, workflow issue identification, data management, and supporting both internal staff and customers in fast-paced environments.

I have worked in roles that required multi-system navigation, technical documentation, ticketing systems, and strong attention to detail to keep operations running smoothly.

I am seeking opportunities where I can continue applying my technical support, administrative, and problem-solving skills to improve processes and support business operations.

Notice Period: 2 weeks

## Skills

### [Process Improvement](https://jobicy.com/talent/process-improvement.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Management](https://jobicy.com/talent/data-management.md)[Technical Documentation](https://jobicy.com/talent/technical-documentation.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Technical Troubleshooting](https://jobicy.com/talent/technical-troubleshooting.md)[Records Management](https://jobicy.com/talent/records-management.md)[Software Testing](https://jobicy.com/talent/software-testing.md)[Ticketing Systems](https://jobicy.com/talent/ticketing-systems.md)[Case Management Systems](https://jobicy.com/talent/case-management-systems.md)[User Support](https://jobicy.com/talent/user-support.md)[Microsoft Office 365](https://jobicy.com/talent/microsoft-office-365.md)[Remote Support](https://jobicy.com/talent/remote-support.md)[Spreadsheet Management](https://jobicy.com/talent/spreadsheet-management.md)

## Experience

Benefit Program Technician @ S0$#WS0  Sep 2021 - Present Process and maintain case information using multiple software systems and databases. Troubleshoot system discrepancies, research solutions, document case activity, support users, perform software testing, and maintain confidentiality of sensitive information.

Office Administrator @ S0$#WS0  Apr 2021 - Aug 2021 Maintained electronic records, purchase orders, and business systems. Resolved operational issues, improved workflow efficiency, and supported customers and internal staff through technical and administrative processes.

## Education

S0$#WS0$#W  Not specified  High School Diploma

Portfolio not available.

Services not available.