🔒 Stealth profile: identifying details are hidden while professional information remains available. ![Confidential Professional](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/01/681c0d03-221.jpg) Confidential Professional # Customer Care Representative Open to offers · Member since 14 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSri LankaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer care professional with two years of experience supporting high-volume inbound call environments. I focus on resolving customer issues with empathy, professionalism, and clear communication. I have worked in fast-paced, queue-based call center settings where I handled customer questions, documented interactions accurately, and followed up to ensure complete and compliant records. I am comfortable using multiple systems at once and staying organized under pressure. My strengths include active listening, problem-solving, and delivering one-call resolution whenever possible. I aim to provide a positive customer experience on every interaction while meeting quality and productivity standards. I am also experienced in working structured and varied shifts, including evenings and weekends, and I am well suited to remote work. I maintain a quiet home office and reliable high-speed internet to support consistent performance. In addition to customer service, I bring strong multitasking ability, adaptability, and a willingness to take on special projects and evolving priorities. I am confident working with Microsoft 365 tools and navigating multiple platforms efficiently. I am currently pursuing a BBA (Hons) in Logistics and Supply Chain Management, which strengthens my understanding of business operations and service delivery. I communicate fluently in English, Tamil, and Sinhala, allowing me to support diverse customers effectively. ## Skills 14 capabilities[Account Updates](https://jobicy.com/talent/account-updates.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Call Center Operations](https://jobicy.com/talent/call-center-operations.md)[Communication](https://jobicy.com/talent/communication.md)[Compliance](https://jobicy.com/talent/compliance.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Documentation](https://jobicy.com/talent/documentation.md)[Excel](https://jobicy.com/talent/excel.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Outlook)](https://jobicy.com/talent/outlook.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Remote Work](https://jobicy.com/talent/remote-work.md)[Word](https://jobicy.com/talent/word.md) ## Experience Career history ### Customer Service Representative · Private company Jan 2024 – Jan 2026Handled high-volume inbound customer calls in a queue-based call center environment. Resolved customer issues, answered questions, documented interactions across multiple systems, and collaborated with team members while meeting quality and productivity standards. ## Education Learning history ### Private institution Jun 2022BBA (Hons), Logistics and Supply Chain Management Currently pursuing a BBA (Hons) in Logistics and Supply Chain Management with a Second-Class Upper Division WGPA. ### Private institution Jan 2017 – Jun 2017Access Foundation, English Completed Access Foundation English with distinction, including advanced writing and comprehension modules. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.