Skill Assessments This user has not passed any tests yet Languages English - Native or Bilingual Spanish - Native or Bilingual * ReportPeople also viewed [![Migdalia Batres Reyes](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70009_1783729817.jpg) Migdalia Batres Reyes Ejecutiva de Atención al Cliente / Asistente Administrativa](https://jobicy.com/u/id70009.md) * [![Sofía Romero](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69987_1783716571.jpg) Sofía Romero Customer Success | Client Support | Account Coordination](https://jobicy.com/u/id69987.md) * [![Jony I](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69821_1783601481.jpg) Jony I Senior android sdk developer](https://jobicy.com/u/id69821.md) * [![Luis Fernandez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70049_1783796716.jpg) Luis Fernandez Especialista en Automatización con IA, n8n y Growth Operations](https://jobicy.com/u/id70049.md) * [![Sarah Scherzer](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69789_1783564254.jpg) Sarah Scherzer Hospitality Operations & Customer Experience Lead | Remote Operations & Content Quality Consultant](https://jobicy.com/u/id69789.md) * [![Miguel Angel Bollonine](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70701_1784048815.jpg) Miguel Angel Bollonine B2B Commercial Manager](https://jobicy.com/u/id70701.md) * [![Akikat Dimagambetov](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70056_1783807185.jpg) Akikat Dimagambetov Multilingual Professional (EN/TR/RU/KZ) | CX, Data Analysis & International Trade | Senior Student](https://jobicy.com/u/id70056.md) * [![Jamie Lucena](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70674_1784039507.jpg) Jamie Lucena Compliance and Regulatory Operations Professional](https://jobicy.com/u/id70674.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am a results-driven customer success and account management professional with extensive experience in building strong client relationships and improving retention, onboarding, and expansion outcomes. I have led customer success efforts in remote environments, serving as the main point of contact for clients across onboarding, campaign execution, and offboarding. My work has focused on transparent communication, performance reviews, and strategic reporting to support measurable growth. I am experienced in collaborating cross-functionally with sales, SDRs, copywriters, and account managers to refine campaign strategy, improve client satisfaction, and strengthen account performance. In addition to customer success, I have a strong background in account management, project coordination, and operational follow-through, including CRM usage, payment tracking, and upselling initiatives. Earlier in my career, I spent many years in education as an English teacher and language center coordinator, where I developed curriculum, created academic content, managed budgets, and led educational projects. I bring a combination of leadership, empathy, adaptability, and organization, and I am motivated to contribute to scalable customer success operations that drive retention, growth, and long-term client value. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Communication](https://jobicy.com/talent/communication.md)[CRM](https://jobicy.com/talent/crm.md)[Account Management](https://jobicy.com/talent/account-management.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Leadership](https://jobicy.com/talent/leadership.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Campaign Management](https://jobicy.com/talent/campaign-management.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Empathy](https://jobicy.com/talent/empathy.md)[Upselling](https://jobicy.com/talent/upselling.md)[Planning](https://jobicy.com/talent/planning.md)[Cross Selling](https://jobicy.com/talent/cross-selling.md)[Prioritization](https://jobicy.com/talent/prioritization.md)[Customer Onboarding](https://jobicy.com/talent/customer-onboarding.md)[Customer Success Management](https://jobicy.com/talent/customer-success-management.md)[Curriculum Development](https://jobicy.com/talent/curriculum-development.md)[KPI Analysis](https://jobicy.com/talent/kpi-analysis.md) ## Experience Head of Customer Success @ LevelUp Leads Oct 2025 - Present Lead customer success operations in a remote environment, managing client relationships, onboarding, campaign execution, and offboarding while driving retention and expansion outcomes. Customer Success Manager @ LevelUp Leads Oct 2023 - Oct 2025 Served as the primary point of contact for clients throughout onboarding, campaign execution, and offboarding. Conducted check-ins, managed campaign setup, refined strategy, and improved satisfaction through reporting and performance reviews. Account Manager @ American Solar Repair Feb 2023 - Present Managed client projects end-to-end, tracked material orders, facilitated payment collections, implemented upselling and cross-selling strategies, and used CRM and productivity tools to support project execution. English Teacher @ Universidad EAFIT Jan 2011 - Jan 2023 Delivered English instruction, improved curriculum, developed academic content, and organized learning resources to support student outcomes. Language Center Coordinator @ Universidad Maria Cano Aug 2008 - Sep 2010 Directed curriculum development, acquired educational materials, managed budgets, and supervised educational project planning and implementation. ## Education University of Wisconsin Madison 2004 - 2008 B.A., Political Science and Spanish Literature & Linguistics Completed coursework in Political Science and Spanish Literature & Linguistics with a focus on cultural and linguistic analysis. Greendale High School 2000 - 2004 High School Graduate High school education completed. Portfolio not available. Services not available.