🔒 Stealth Profile: This professional is browsing anonymously. Personal contacts, photo, and company names are hidden.Skill Assessments This user has not passed any tests yet Languages English - Fluent Arabic - Native or Bilingual French - Upper-Intermediate * ReportPeople also viewed [![Joshua Odoh](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_41953_1779685632.jpg) Joshua Odoh Level 1 IT/Tech support](https://jobicy.com/u/id41953.md) * [![Emperatriz Acevedo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_64407_1779685503.jpg) Emperatriz Acevedo Health Information Technician](https://jobicy.com/u/id64407.md) * [![Bradlie Baltodano Tenorio](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69886_1783633235.jpg) Bradlie Baltodano Tenorio Customer Care Representative | Technical Support & Fraud Support](https://jobicy.com/u/id69886.md) * [![ANASTASIOS BITINIS](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_58033_1779685693.jpg) ANASTASIOS BITINIS Head of Customer Success](https://jobicy.com/u/id58033.md) * [![Dawson Fedevich](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_61051_1779685510.jpg) Dawson Fedevich Manager, Key Holder, and Sales Associate](https://jobicy.com/u/id61051.md) * [![Houssam Abou Zahr](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_41069_1779685531.png) Houssam Abou Zahr Customer service](https://jobicy.com/u/id41069.md) * [![Nekesha Phoenix](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_61737_1779685624.jpg) Nekesha Phoenix Civil Rights Specialist](https://jobicy.com/u/id61737.md) * [![Lindsey Ginn](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_62862_1779685582.jpg) Lindsey Ginn Customer Service Associate](https://jobicy.com/u/id62862.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am a customer support, community manager and full stack developer with hands-on experience in ticket support, event coordination, member engagement, and community growth. I have worked in fast-paced crypto and tech communities where I helped maintain safe, organized, and welcoming spaces for users. My responsibilities have included moderation, bot management, threat mitigation, issue resolution, and direct communication with community members. I enjoy building strong relationships with users and translating their feedback into practical improvements. I have also supported founders and internal teams by handling community tools, processes, and user-facing concerns. Alongside community work, I have a background in software engineering and full stack development, which helps me understand technical issues and communicate clearly with both users and technical teams. I am comfortable working across Discord, Telegram, and other community platforms, and I value proactive support, structured communication, and continuous improvement. I am open to opportunities where I can combine community operations, customer experience, and technical understanding to help teams grow and deliver a better user experience. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Communication](https://jobicy.com/talent/communication.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Software Engineering](https://jobicy.com/talent/software-engineering.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[English](https://jobicy.com/talent/english.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Event Management](https://jobicy.com/talent/event-management.md)[Telegram](https://jobicy.com/talent/telegram.md)[Community Management](https://jobicy.com/talent/community-management.md)[French](https://jobicy.com/talent/french.md)[Event Coordination](https://jobicy.com/talent/event-coordination.md)[Growth Strategy](https://jobicy.com/talent/growth-strategy.md)[User Support](https://jobicy.com/talent/user-support.md)[Discord](https://jobicy.com/talent/discord.md)[Security Management](https://jobicy.com/talent/security-management.md)[Community Outreach](https://jobicy.com/talent/community-outreach.md)[Arabic](https://jobicy.com/talent/arabic.md)[Network Administration](https://jobicy.com/talent/network-administration.md)[Bot Management](https://jobicy.com/talent/bot-management.md)[Member Engagement](https://jobicy.com/talent/member-engagement.md)[Customer Support Specialist](https://jobicy.com/talent/customer-support-specialist.md) ## Experience Part of the team and Security Manager @ S0$#WS0 Jul 2024 - Dec 2024 Worked on community security and moderation, including bot management, threat mitigation, and communication of security protocols to members. Community Moderator @ S0$#WS0 Apr 2024 - Jul 2024 Moderated the community, supported members, and helped maintain a positive and secure environment. Community Manager @ S0$#WS0 Sep 2024 - Present Managed community operations, including ticket management, issue resolution, event organization, and support for founders with community tools and processes. Community Engagement @ S0$#WS0 Jan 2023 - Jun 2023 Supported community engagement activities and helped improve member interaction and participation. Community Manager @ S0$#WS0 Aug 2022 - Feb 2023 Managed community activities and supported engagement, moderation, and member communication. Senior Moderator @ S0$#WS0 Dec 2023 - Feb 2024 Ensured a well-managed server, handled onboarding, provided ticket support, and contributed to community growth, including a 30% increase in membership. Customer Experience - Associate | Discord Community & Support @ S0$#WS0 Oct 2025 - Present Manages and moderates the official Discord community, provides real-time user support, handles issue resolution, and bridges communication between users and internal teams. ## Education S0$#WS0$#W 2024 - 2026 Master Degree S0$#WS0$#W 2017 - 2021 Bachelor’s Degree, Software Engineering: Full Stack Business Management S0$#WS0$#W 2023 - 2024 Certified Software Developer, Software Developer Bootcamp Certified software developer bootcamp. Portfolio not available. Services not available.