![Gloria Davila](https://jobicy.com/react/themes/app/images/avatar.jpg) Gloria Davila # Customer Service Specialist Open to offers · Member since 14 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationFlushing, United StatesDesired salaryUnspecifiedWork preferenceOn-siteExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a results-driven professional with more than 7 years of experience in customer service, administrative support, and team supervision. I have worked in high-pressure, VIP, and operational environments where accuracy, organization, and service quality are essential. I am comfortable handling guest relations, coordinating daily tasks, and supporting smooth workplace operations. My background includes customer-facing roles, telemarketing, cleaning operations, and supervisory responsibilities. I have experience training and guiding teams, monitoring performance, and maintaining compliance with service and safety standards. I am especially strong in communication, problem-solving, record-keeping, and adapting quickly to different work settings. I also bring experience with inventory control, scheduling support, and reporting. I am bilingual in Spanish and English, and I use my language skills to provide clear, professional service to diverse clients and teams. I am known for being dependable, adaptable, and focused on delivering excellent results. I am open to opportunities in customer service, administrative support, hospitality, or related roles where I can contribute my experience, professionalism, and commitment to quality. ## Skills 7 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Communication](https://jobicy.com/talent/communication.md)[Compliance](https://jobicy.com/talent/compliance.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Reporting](https://jobicy.com/talent/reporting.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md) ## Experience Career history ### Spa Attendant · Delta One Terminal 4 JFK Dec 2025 – PresentProvide formal reception and high-quality customer service to premium lounge guests. Manage wellness equipment usage, maintain schedules, ensure cleanliness and presentation, monitor inventory, and address guest inquiries. ### VIP Lounge Assistant / Janitor · Delta One Terminal 4 JFK Oct 2025 – Dec 2025Maintained cleanliness, order, and presentation of lounge common spaces and restrooms. Assisted guests with immediate service requests and supported daily operational tasks. ### Lead Aircraft Cleaner · Prime Flight Aviation Services Jan 2023 – Dec 2025Supervised and coordinated a team of 48 staff members per shift. Monitored safety and quality control standards, managed supply distribution, and compiled shift activity and performance reports. ### Aircraft Cleaner · Prime Flight Aviation Services Jan 2023 – Dec 2023Performed detailed cleaning and conditioning of aircraft cabins and interior areas. Followed safety and sanitation guidelines and assisted with inventory storage at shift end. ### Cleaner · NV Maintenance Jan 2022 – Dec 2023Executed cleaning and maintenance duties across designated terminals under tight schedules. Reported inventory status and secured equipment properly at the close of operations. ### Telemarketing Coordinator · LINK GROUP USA Jan 2022 – Dec 2022Coordinated, guided, and trained a team of telemarketing executives and field sales representatives. Monitored sales goals, evaluated performance, and submitted monthly data reports. ### Telemarketing Executive · LINK GROUP USA Jan 2022 – Dec 2022Promoted services through outbound and inbound calls, assessed customer needs, and delivered support focused on client retention and satisfaction. ### Cleaner / School Crossing Guard · Collegiate School Jan 2021 – Dec 2021Maintained cleanliness within school facilities and dining halls. Supported student safety by managing and directing traffic at designated crosswalks. ### Telemarketing Executive · Seguros América S.A. Jan 2015 – Dec 2021Marketed insurance policies via direct telephone sales and inbound inquiries. Managed email campaigns, phone outreach, customer portfolio reports, and monthly operational summaries. ### Teller & Customer Service · Fondo de Desarrollo Local (FDL) Jan 2012 – Dec 2013Processed loan payments, executed disbursements, and managed high-volume cash operations. Handled deposits, withdrawals, and account inquiries following compliance regulations. ## Education Learning history ### Universidad Centroamericana (UCA) Dates not specifiedBachelor's Degree, Marketing ### Colegio Bautista Dates not specifiedHigh School Diploma This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.