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Zurisaday Chacon

# Customer Support Specialist

Open to offers · Member since 14 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationMedellín, ColombiaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a customer service and support professional with more than 3 years of experience across phone, in-person, and digital chat channels. I have built my career around delivering timely assistance, maintaining service quality, and ensuring a positive user experience.

I am known for my strong communication skills, empathy, and ability to resolve issues quickly under pressure. I focus on understanding user needs clearly and providing practical solutions that help improve satisfaction and trust.

A key part of my experience has been supporting and guiding new agents during their first live connections. I enjoy mentoring others, helping them adapt to the workflow, and contributing to a collaborative and high-performing team environment.

I also have experience working with CRM systems, where I manage and label user data carefully to support case traceability and organized service operations. In addition, I use office tools and databases to handle requests, complaints, and claims efficiently.

Currently, I am strengthening my profile through advanced studies in data analytics. This has improved my ability to organize information, analyze data, and work with structured processes in support and operational environments.

I am interested in opportunities where I can continue growing in customer support, digital service channels, and data-driven operational roles. I value service excellence, continuous learning, and contributing to teams that prioritize users and quality outcomes.

## Skills

13 capabilities[Chat Support](https://jobicy.com/talent/chat-support.md)[Communication](https://jobicy.com/talent/communication.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Labeling](https://jobicy.com/talent/data-labeling.md)[Database Management](https://jobicy.com/talent/database-management.md)[Empathy](https://jobicy.com/talent/empathy.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)

## Experience

Career history

### Agente de Atención al Cliente y Soporte · Hispacontact S.A.S.

Jul 2024 – Jun 2026Provided customer service and timely support across digital, phone, and in-person channels. Led double connection support for new agents, offering mentoring and basic technical guidance. Managed and labeled user data in CRM systems to ensure case traceability and service quality.

### Asesor de Servicio al Cliente · Productos Naturales LATAM

Feb 2023 – Jun 2024Handled direct customer service and resolved user requests through presencial and telephone channels. Used office tools and databases to manage requests, complaints, and claims efficiently while maintaining service standards.

## Education

Learning history

### Politécnico Internacional

Mar 2026Tecnología, Analítica

Advanced studies in data analytics currently in progress.

### SENA

May 2026Técnica, Microfinanzas

Completed technical studies in microfinance.

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