![Renee Atlan](https://jobicy.com/react/themes/app/images/avatar.jpg) Renee Atlan # Customer Service Representative Open to offers · Member since 15 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCurepe, Trinidad and TobagoDesired salaryUnspecifiedWork preferenceOn-siteExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer service professional with over 6 years of experience in telephone-based customer support, sales, and customer care. I have worked in fast-paced environments where I handled customer complaints, resolved issues within time limits, and followed up to ensure customer satisfaction. My background also includes maintaining customer records, processing accounts, and supporting communication procedures and service policies. I have experience in hospitality and housekeeping roles, which strengthened my attention to detail, service mindset, and ability to work well under pressure. I am comfortable using workplace tools and applications such as Zendesk, Slack, and other customer support systems to help improve service delivery. I take pride in being courteous, empathetic, and solution-oriented, and I enjoy helping customers while contributing to retention and positive client experiences. ## Skills 13 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Guest Service](https://jobicy.com/talent/guest-service.md)[Hospitality](https://jobicy.com/talent/hospitality.md)[Record keeping](https://jobicy.com/talent/record-keeping.md)[Sales](https://jobicy.com/talent/sales.md)[Slack](https://jobicy.com/talent/slack.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Zendesk](https://jobicy.com/talent/zendesk.md) ## Experience Career history ### Customer Service Agent · Influx Oct 2022 – Jan 2023Handled customer complaints, provided solutions, followed up on resolutions, maintained customer records, and supported sales and customer satisfaction efforts. ### Room Attendant · Marriott Hotel Jan 2021 – Dec 2022Cleaned and maintained guest rooms and facilities, followed safety procedures, and ensured a sanitary and comfortable environment for guests. ### Customer Service Representative · Global Solutions Aug 2018 – Dec 2019Managed customer inquiries, resolved complaints, updated account information, handled high call volumes, and supported sales and service targets. ### Room Attendant · Luana Resort Jun 2014 – Aug 2017Maintained clean guest rooms, responded to guest requests, replenished supplies, and followed safety protocols in housekeeping operations. ### Customer Service Agent · Alliance One Feb 2014 – May 2014Answered customer inquiries, handled concerns, escalated major issues, updated account information, and maintained customer satisfaction. ### Server · Jam Rock Sports Bar and Grill Aug 2006Served food and beverages, used POS systems, supported guests, maintained dining area cleanliness, and resolved customer concerns professionally. ## Education Learning history ### CSME Dates not specifiedCertificate, Housekeeping Certificate in housekeeping. ### City and Guilds - Leap Vocational Centre Heart NSTA Dates not specifiedCertificate Diploma, Phlebotomy Certificate diploma in phlebotomy. ### Hecoin Health Dates not specifiedCourse Completion, AED/CPR AED/CPR course completion. ### Lime Dates not specifiedCertificate, Customer Care Representative Certificate in customer care representative training. ### Culloden Vocational Training Institute NSTA Dates not specifiedLevel 2 Certificate, Hospitality Villa and Other Properties Level 2 certificate in hospitality and property services. ### Culloden Vocational Training Institute Dates not specifiedCertificate, Customer Service Most Outstanding Customer Service Certificate. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.