![Cynthia Soir](https://jobicy.com/react/themes/app/images/avatar.jpg)
Cynthia Soir

# Customer Support and Retention Team Lead

Open to offers · Member since 15 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationLiniers, ArgentinaDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelSenior
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI have built my career in customer service, telecommunications, collections, and administrative support, with a strong focus on team leadership and operational efficiency.

I have experience leading support and retention teams, handling VIP customers, resolving issues, and supervising staff to ensure service quality and timely follow-up.

I am especially comfortable working in fast-paced environments where communication, empathy, and conflict resolution are essential to achieving results.

My background also includes collections, billing control, process organization, and reporting, which has helped me develop a practical and detail-oriented approach to operations.

I value teamwork, active listening, and customer orientation, and I use these strengths to improve both client satisfaction and internal performance.

I am looking for opportunities where I can contribute my leadership experience, administrative skills, and customer-focused mindset to support business growth and service excellence.

## Skills

12 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Billing](https://jobicy.com/talent/billing.md)[Collections](https://jobicy.com/talent/collections.md)[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Empathy](https://jobicy.com/talent/empathy.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Reporting](https://jobicy.com/talent/reporting.md)[Soft Skills](https://jobicy.com/talent/soft-skills.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Telecommunications](https://jobicy.com/talent/telecommunications.md)

## Experience

Career history

### Operadora telefónica | Telecomunicaciones · Butler C.A

2013 – 2015Led satellite TV support, provided attention to VIP customers, resolved issues, and supervised staff.

### Operadora telefónica · Four All PR. C.A

2017Led the collections department, managed collections and staff, followed up with commercial clients, and organized administrative processes.

### Operadora telefónica · 4NET PR.

2017 – PresentLeads the retention and collections department from home office, handling collections, staff supervision, follow-up with commercial and special-case clients, equipment control, billing, client retention, and management reports.

## Education

Learning history

### Liceo Bolivariano Profesor Pastor Cortez Vásquez

2009 – 2009Bachiller

### Instituto Universitario Jesús Obrero (IUJO)

2016 – 2016Técnico Superior Universitario, Informática

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