🔒 Stealth Profile: This professional is browsing anonymously. Personal contacts, photo, and company names are hidden.Skill Assessments

This user has not passed any tests yet

Languages  English - Fluent   Spanish - Native or Bilingual People also viewed
*  [![Estelle Bekri](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_57417_1779685506.jpg) Estelle Bekri Product Manager](https://jobicy.com/u/id57417.md)
*  [![Ivan Dobrovolskyi](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_62404_1779685614.jpg) Ivan Dobrovolskyi Chief Revenue Officer (CRO)](https://jobicy.com/u/id62404.md)
*  [![Andres Fernandez Falla](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_66304_1779685437.jpg) Andres Fernandez Falla Latam Sales & Commercial Growth Leader](https://jobicy.com/u/id66304.md)
*  [![Sara Sánchez Sampedro](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_59822_1779685669.jpg) Sara Sánchez Sampedro Senior Marketing Manager](https://jobicy.com/u/id59822.md)
*  [![Caron Sara Biju](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_42600_1779685466.jpg) Caron Sara Biju Lawyer / Project manager](https://jobicy.com/u/id42600.md)
*  [![María Dolores Seoane](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_66030_1779685603.jpg) María Dolores Seoane Service Delivery & Operations Leader](https://jobicy.com/u/id66030.md)
*  [![Cynthia Brandel](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_43613_1779685477.jpeg) Cynthia Brandel Healthcare Administrator](https://jobicy.com/u/id43613.md)
*  [![Eka Pratama Wijaya](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_61820_1779685499.jpg) Eka Pratama Wijaya Regional Operations Manager](https://jobicy.com/u/id61820.md)

[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am an operations leader with more than 6 years of experience across customer service, technical support, and team leadership roles.

I have built my career around supervising teams, improving performance, and keeping operations running smoothly in fast-paced environments.

My background includes coaching agents, managing KPIs, supporting workforce planning, and driving process improvements that strengthen service quality and efficiency.

I am comfortable making decisions under pressure, resolving conflicts, and using data to identify opportunities for better results.

I also have experience stepping into expanded leadership responsibilities, including acting operations management duties, stakeholder communication, and cross-functional coordination.

I am currently studying Industrial Engineering and continue to develop my analytical and operational skills with a strong focus on continuous improvement and team development.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Time Management](https://jobicy.com/talent/time-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Excel](https://jobicy.com/talent/excel.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Leadership](https://jobicy.com/talent/leadership.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Team Management](https://jobicy.com/talent/team-management.md)[Coaching](https://jobicy.com/talent/coaching.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Word](https://jobicy.com/talent/word.md)[Auditing](https://jobicy.com/talent/auditing.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Training And Development](https://jobicy.com/talent/training-and-development.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[KPI Analysis](https://jobicy.com/talent/kpi-analysis.md)[Workforce Planning](https://jobicy.com/talent/workforce-planning.md)

## Experience

Team Leader @ S0$#WS0  Oct 2024 - Present Lead a frontline service team, overseeing daily operations, performance, service quality, and client satisfaction. Manage coaching, workforce coverage, issue resolution, stakeholder communication, and data-driven performance improvements.

Team Leader @ S0$#WS0  Oct 2023 - Aug 2024 Led a customer service team, monitored quality and KPIs, delivered coaching, supported onboarding and training, resolved operational issues, and produced reports to improve performance and team engagement.

Teammate @ S0$#WS0  Jul 2022 - Oct 2023 Worked as a voice agent for a fintech application, supported team members and team leaders, managed work tools, followed schedules, and served internally as a subject matter expert.

Voice Agent @ S0$#WS0  Nov 2021 - Jul 2022 Handled appointment scheduling protocols for medical procedures, maintained work tools, worked under pressure, and followed strict schedules.

Technical Support Analyst @ S0$#WS0  Jan 2019 - Nov 2021 Provided training on electronic equipment and software, performed maintenance and repair of mobile and computing devices, managed resources, organized people, and supported customer service operations.

Senior Consultant @ S0$#WS0  Feb 2016 - Dec 2016 Implemented and advised on integrated management systems, supported compliance audits, trained workers, managed labor relations and resources, and provided customer service.

## Education

S0$#WS0$#W  Aug 2023  Team Leader Preparatory Academy, Leadership and Team Management

Preparatory training for team leader responsibilities.

S0$#WS0$#W  Jul 2018  Industrial Engineer, Industrial Engineering

Currently studying sixth semester; education was suspended for work reasons with plans to return.

S0$#WS0$#W  Sep 2018  Certification, Integrated Audits in Safety, Health, Environment and Quality (HSEQ) ISO 9001:2015, ISO 14001:2015, I

Certified as an internal auditor in integrated management systems.

S0$#WS0$#W  Oct 2016 - Nov 2017  Technical Diploma, Oil and Gas Production Technician

Training in inspection tools for oil and derivatives, industrial safety, teamwork, employee management, and advanced Excel and Word.

Portfolio not available.

Services not available.