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Grettel Grados Villegas

# Customer Support Specialist

Open to offers · Member since 15 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationBarcelona, SpainDesired salaryUnspecifiedWork preferenceOn-siteExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a customer-focused professional with experience managing the full customer journey in international and premium service environments.

I have handled high-volume customer enquiries across phone, email, WhatsApp, and face-to-face channels, with a strong focus on service quality and client satisfaction.

My background includes resolving issues, coordinating with internal teams, and supporting operations to ensure smooth day-to-day service delivery.

I am comfortable working with CRM and operational platforms such as Zoho CRM and Rezdy, and I adapt quickly to new tools and processes.

I enjoy collaborating with cross-functional teams and improving customer experiences through proactive problem-solving and clear communication.

I am open to opportunities where I can continue supporting international customers, strengthening relationships, and contributing to efficient, customer-centric operations.

## Skills

11 capabilities[Canva](https://jobicy.com/talent/canva.md)[Capcut](https://jobicy.com/talent/capcut.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Customer Onboarding](https://jobicy.com/talent/customer-onboarding.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)

## Experience

Career history

### Store Manager | Customer Experience & Operations · Drive Me Barcelona

Nov 2024 – Apr 2026Managed the complete customer journey from initial enquiries and bookings to post-service follow-up. Handled 60+ daily customer interactions across multiple channels, supported international customers in English, resolved issues, and coordinated with internal teams. Used Zoho CRM and Rezdy to manage customer information, bookings, and service processes.

### Medical Aesthetic Assistant & Patient Experience · Dra. Beatriz Beltrán Aesthetic Medicine Clinic

Jul 2022 – May 2024Provided personalised support to national and international patients throughout their customer journey. Managed enquiries, appointments, and follow-ups through phone, email, and face-to-face communication. Resolved concerns with empathy and professionalism while coordinating schedules, documentation, and daily operations with medical professionals.

## Education

Learning history

### Universidad San Ignacio de Loyola

2018Bachelor's Degree, International Business

Bachelor's degree in International Business completed in Lima, Peru.

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