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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a Product Owner with 7+ years of experience across payments, banking, telecom, and internal platform delivery.

I specialize in bridging Compliance, Risk, Engineering, and Business teams to ship products that improve operational efficiency, strengthen controls, and support business growth.

At MBBank, I owned compliance product coverage across the end-to-end payments value chain for a top-4 Vietnam bank, helping improve internal compliance-tool adoption by 30% through backlog reprioritization and phased rollouts.

I have also led internal platform delivery, Agile operating-model improvements, KPI governance, and vendor management in telecom and banking environments, with a strong focus on measurable outcomes and stakeholder alignment.

I work comfortably with SQL, Power BI, Jira, Confluence, and modern product delivery practices, and I enjoy turning complex business and regulatory requirements into practical, user-centered solutions.

I am also a daily user of Cursor and Claude Code, and I build prototypes and small apps end to end. Recently, I shipped a working Remote API integration prototype using Next.js and TypeScript to demonstrate AI-assisted development and rapid product iteration.

I am especially interested in roles where I can contribute to global HRIS, payroll, compliance, and internal build platforms, and help teams ship scalable products with strong execution discipline.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[SQL](https://jobicy.com/talent/sql.md)[Excel](https://jobicy.com/talent/excel.md)[Compliance](https://jobicy.com/talent/compliance.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Jira](https://jobicy.com/talent/jira.md)[TypeScript](https://jobicy.com/talent/typescript.md)[Git](https://jobicy.com/talent/git.md)[Agile](https://jobicy.com/talent/agile.md)[GitHub](https://jobicy.com/talent/github.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Figma](https://jobicy.com/talent/figma.md)[Power BI](https://jobicy.com/talent/power-bi.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Scrum](https://jobicy.com/talent/scrum.md)[Google Sheets](https://jobicy.com/talent/google-sheets.md)[REST APIs](https://jobicy.com/talent/rest-apis.md)[Confluence](https://jobicy.com/talent/confluence.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Procurement](https://jobicy.com/talent/procurement.md)[Payroll](https://jobicy.com/talent/payroll.md)[Payments](https://jobicy.com/talent/payments.md)[AML](https://jobicy.com/talent/aml.md)[API Integration](https://jobicy.com/talent/api-integration.md)[Banking](https://jobicy.com/talent/banking.md)[Next.js](https://jobicy.com/talent/next-js.md)[HRIS](https://jobicy.com/talent/hris.md)[Requirements Gathering](https://jobicy.com/talent/requirements-gathering.md)[OKRs](https://jobicy.com/talent/okrs.md)[Miro](https://jobicy.com/talent/miro.md)[Telecom](https://jobicy.com/talent/telecom.md)[Product Ownership](https://jobicy.com/talent/product-ownership.md)[EDD](https://jobicy.com/talent/edd.md)[Cursor](https://jobicy.com/talent/cursor.md)[Claude Code](https://jobicy.com/talent/claude-code.md)

## Experience

Product Owner @ MBBank  Jan 2024 - Present Own compliance product coverage across the end-to-end payments value chain for a top-4 Vietnam bank. Lead GRC product initiatives, design compliance tooling, bridge Compliance, Risk, Engineering, and Business, analyze user behavior and KPIs, and build monitoring frameworks for executive reporting.

Project Owner @ CMC Telecom  May 2021 - Jul 2023 Owned internal platform delivery for multi-client telecom projects. Managed vendor decisions, KPI governance, budgets, procurement, and contracts, while introducing Agile delivery practices that improved throughput and reduced costs.

Business Analyst Lead @ CMC Telecom - Research and Development Centre  Apr 2020 - May 2021 Established requirements lifecycle governance, built KPI monitoring and reports, managed member allocation and workload, and translated business needs into solution designs and architecture documents.

Business Analyst @ HTC Holdings Limited - IT Department  Aug 2018 - Mar 2020 Streamlined workflows and reporting processes, saved significant man-hours per month, maintained on-time completion across projects, and produced data models and KPI reports for executive strategy and investment decisions.

Business Analyst @ TEK EXPERT  Feb 2017 - Jul 2018 Acted as escalation lead for critical incidents, ran bridge calls and root-cause reviews, and created documentation and user guides to improve training quality and reduce support recurrence.

Report Specialist & Operation Support @ Vingroup Jsc.  Aug 2014 - Apr 2015 Managed a 50-person team, standardized reporting and debit-note processes, produced planning reports, and maintained project progression and billing records for leadership decisions.

## Education

University of Sunderland  2014 - 2014  Bachelor of Arts, Banking and Finance

Bachelor's degree in Banking and Finance.

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