🔒 Stealth profile: identifying details are hidden while professional information remains available. ![Confidential Professional](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/01/681c0d03-221.jpg) Confidential Professional # Customer Success Specialist Open to offers · Member since 15 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationPanamaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a bilingual customer support and customer success professional with more than 8 years of experience across financial services, technical support, retail, education, and administrative operations. I have built my career around helping customers resolve complex issues quickly and professionally while maintaining a strong focus on satisfaction, retention, and service quality. My background includes high-volume phone, chat, and email support, account support, escalation management, and collaboration with cross-functional teams to improve resolution speed and customer outcomes. I am experienced with CRM platforms and support tools such as Salesforce, Genesys, Avaya, Microsoft Office, and Google Workspace, and I am comfortable working in both remote and onsite environments. In addition to customer-facing work, I have strong administrative skills, including documentation, scheduling, data management, reporting, and office coordination. I also have experience in education support as a teacher assistant, which strengthened my communication, organization, and adaptability in structured environments. I am looking for a role where I can continue delivering excellent customer experiences, support operational efficiency, and contribute to a team that values service, problem-solving, and continuous improvement. ## Skills 36 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Avaya](https://jobicy.com/talent/avaya.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Chat Support](https://jobicy.com/talent/chat-support.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Communication](https://jobicy.com/talent/communication.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Documentation](https://jobicy.com/talent/documentation.md)[Email Support](https://jobicy.com/talent/email-support.md)[Escalation Management](https://jobicy.com/talent/escalation-management.md)[Financial Services](https://jobicy.com/talent/financial-services.md)[Genesys](https://jobicy.com/talent/genesys.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Reporting](https://jobicy.com/talent/reporting.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Time Management](https://jobicy.com/talent/time-management.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Zoom](https://jobicy.com/talent/zoom.md) ## Experience Career history ### Customer Service Representative · Private company 2025 – PresentHandled more than 50 customer inquiries daily, improved customer satisfaction to 98% CSAT, documented interactions in CRM systems, collaborated with internal departments, and resolved complex complaints through active listening and problem-solving. ### Customer Service Representative – Financial Services · Private company 2024 – 2025Managed 50+ daily customer interactions involving financial accounts and transactions, maintained 98% CSAT, improved first-contact resolution, documented requests in compliance with financial regulations, and supported teammates as Floor Support. ### Teacher Assistant · Private company 2023 – 2024Provided individualized academic support, organized instructional materials, coordinated daily educational activities, adapted learning resources, and maintained classroom documentation and administrative records. ### Technical Customer Support Representative · Private company 2022 – 2023Diagnosed and troubleshot consumer electronics issues, managed technical support requests, reduced warranty processing time, provided product guidance, and collaborated with internal technical teams to resolve complex cases. ### Customer Service Representative · Private company 2021 – 2022Resolved order, refund, and product inquiries, reduced escalations by explaining policies and purchase options clearly, and delivered empathetic, solution-focused customer support. ### Customer Service Representative · Private company 2019 – 2020Provided billing and energy plan support, improved customer understanding through clear account information, and resolved billing inquiries while meeting quality and compliance standards. ### Administrative Secretary · Private company 2017 – PresentCoordinated calendars, meetings, and administrative schedules, maintained records and documentation, managed correspondence, and supported daily office operations. ## Education Learning history ### Private institution Dates not specifiedBachelor's Degree, English Teaching In progress. ### Private institution Dates not specifiedHigh School Diploma, Bilingual Commerce Completed secondary education with bilingual commerce focus. 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