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Paola Fuentes

# Process and Quality Engineer

Open to offers · Member since 15 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationCosta RicaDesired salaryUnspecifiedWork preferenceHybridExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a Process and Quality Engineer with experience in data analysis, process improvement, and quality assurance in multinational environments.

I have worked across order management, documentation, data entry, quality operations, business analysis, and process engineering, which has given me a broad view of operational excellence and cross-functional collaboration.

My background includes process mapping, root cause analysis, SOP development, KPI tracking, and continuous improvement using Lean and Six Sigma methodologies.

I am comfortable working with data and systems such as Excel, SQL, RStudio, SAP MDG, Salesforce, and Jira to support accurate reporting and better decision-making.

I have collaborated with international teams, supported compliance and audit activities, and helped improve workflows, documentation standards, and operational efficiency.

I am looking for opportunities where I can contribute my analytical mindset, quality focus, and process improvement experience to help teams work more effectively.

## Skills

20 capabilities[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Continuous Improvement](https://jobicy.com/talent/continuous-improvement.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Database Design](https://jobicy.com/talent/database-design.md)[Documentation](https://jobicy.com/talent/documentation.md)[Excel](https://jobicy.com/talent/excel.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Jira](https://jobicy.com/talent/jira.md)[KPI Tracking](https://jobicy.com/talent/kpi-tracking.md)[Order Management](https://jobicy.com/talent/order-management.md)[Process Mapping](https://jobicy.com/talent/process-mapping.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Regulatory Compliance](https://jobicy.com/talent/regulatory-compliance.md)[Root Cause Analysis](https://jobicy.com/talent/root-cause-analysis.md)[RStudio](https://jobicy.com/talent/rstudio.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[SOP Development](https://jobicy.com/talent/sop-development.md)[SQL](https://jobicy.com/talent/sql.md)

## Experience

Career history

### Order Management & Documentation Specialist · EATON

Jul 2025 – Jan 2026Coordinated end-to-end order management and logistics operations. Managed domestic and international shipment documentation, collaborated with warehouse teams to improve dispatch timelines, developed reports for orders, invoices, and shipment tracking, and standardized export templates for customs compliance.

### Data Entry Specialist · Smith & Nephew

Oct 2023 – Jun 2025Validated and verified data using patient and insurance documentation, ensured regulatory compliance and high data accuracy, collaborated with U.S. teams to resolve discrepancies, and identified process gaps to improve workflow efficiency.

### Quality Specialist · Smile Direct Club

Feb 2020 – Aug 2023Monitored quality metrics using Salesforce and Jira, performed root cause analysis to identify error trends, participated in Kaizen and continuous improvement initiatives, and supported audits and quality documentation.

### Business Analyst · Kimberly-Clark

Feb 2018 – Dec 2019Implemented SAP MDG for master data management, developed SOPs and process documentation, conducted process mapping to improve workflows, and ensured data consistency across teams.

### Process Engineer · Especialidades Dentales La Ribera

Jan 2017 – Jan 2018Led process improvement and operational optimization projects, designed database systems for patient records and inventory, and developed workflow diagrams and documentation.

## Education

Learning history

### Universidad Técnica Nacional

Dates not specifiedBachelor’s Degree, Process and Quality Engineering

### Universidad Técnica Nacional

Dates not specifiedDiploma, Quality Control

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