![Makada Mitchell](https://jobicy.com/react/themes/app/images/avatar.jpg)
Makada Mitchell

# Remote Customer Support & Sales Specialist

Open to offers · Member since 15 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationKingston, JamaicaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a customer service and sales professional with over 5 years of experience supporting international clients in fast-paced call center and remote environments.

I have built my career around delivering responsive, professional support across phone, email, and chat while maintaining high customer satisfaction and retention.

My background includes customer service, billing support, sales, upselling, cross-selling, and issue resolution, with a strong focus on meeting KPIs and improving client experiences.

I am comfortable working with CRM platforms such as Zendesk, Freshdesk, and Salesforce, and I value organized workflows, accurate records, and efficient communication.

I have also supported onboarding and training for new team members, which strengthened my collaboration, leadership, and process improvement skills.

I am seeking remote opportunities where I can contribute to customer satisfaction, sales growth, and operational excellence.

## Skills

23 capabilities[Billing](https://jobicy.com/talent/billing.md)[Chat Support](https://jobicy.com/talent/chat-support.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM](https://jobicy.com/talent/crm.md)[Cross Selling](https://jobicy.com/talent/cross-selling.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Email Support](https://jobicy.com/talent/email-support.md)[Freshdesk](https://jobicy.com/talent/freshdesk.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Order Processing](https://jobicy.com/talent/order-processing.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Remote Work](https://jobicy.com/talent/remote-work.md)[Sales](https://jobicy.com/talent/sales.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Time Management](https://jobicy.com/talent/time-management.md)[Training](https://jobicy.com/talent/training.md)[Upselling](https://jobicy.com/talent/upselling.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md)[Zendesk](https://jobicy.com/talent/zendesk.md)

## Experience

Career history

### Customer Service Representative (Remote Support) · Sutherland Global

Nov 2021 – 2025Delivered customer support via phone, email, and chat for international clients. Maintained 95%+ customer retention through personalized service. Troubleshot technical and service-related issues with high resolution rates. Used Zendesk and Freshdesk to manage tickets and customer records. Trained new hires on customer service standards and CRM systems. Consistently met KPIs including response time, resolution time, and customer satisfaction.

### Customer Service & Billing Representative · Dr’s Billing and Collection Service

Oct 2020 – Sep 2021Processed insurance claims accurately, reducing errors by 20%. Handled billing inquiries and resolved disputes professionally. Improved workflow processes, reducing turnaround time. Built strong client relationships, increasing repeat interactions. Supported onboarding and training of new team members.

### Customer Service & Sales Representative · Global Services Call Center

Aug 2018 – Sep 2020Managed high-volume inbound calls for sales and customer support. Increased revenue by 90% through upselling and cross-selling techniques. Assisted customers with product selection and order processing. Conducted follow-ups to improve customer satisfaction and retention. Earned Employee of the Month for exceeding sales targets.

### Administrative Assistant · Jamaica National Work Agency

Jan 2012 – Oct 2012Provided administrative and customer support services. Maintained accurate records and databases. Coordinated meetings and supported daily office operations.

### Customer Service Representative (Inbound Calls) · Arise Solution

2025 – PresentDelivered inbound customer support services for diverse clients.

## Education

Learning history

### Norman Manley High School

2013High School Diploma

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