![Marisol Zeolla](https://jobicy.com/react/themes/app/images/avatar.jpg) Marisol Zeolla # Technical Support Specialist Open to offers · Member since 15 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationBuenos Aires, ArgentinaDesired salary12k–12k USD/monthlyWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a technical support and help desk professional with experience assisting customers and users through chat, email, phone, and social media. I have worked in call center and support environments handling incidents, troubleshooting, and service requests for internet, software, and proprietary applications. My background includes supporting end users for companies such as Fullnet Comunicaciones, Atos Origin, Teleperformance, and EDS. I have provided technical assistance for platforms and systems including Windows, Microsoft Office, Lotus Notes, AS/400, Outlook Express, and other proprietary tools. I also have experience in customer service, especially in high-volume environments where clear communication, patience, and problem-solving are essential. I am comfortable working with different support channels and adapting to the needs of each case. In addition to my technical support experience, I studied systems analysis and administrative accounting, which strengthened my understanding of both technology and business processes. I also have a solid foundation in office tools, databases, SQL, and basic programming concepts. I am organized, detail-oriented, and used to working with data entry and administrative tasks. My typing speed and computer skills help me work efficiently in operational and support roles. I am looking for opportunities where I can continue growing in technical support, help desk, or customer service roles, contributing my experience and commitment to service quality. ## Skills 18 capabilities[AS 400](https://jobicy.com/talent/as-400.md)[Chat Support](https://jobicy.com/talent/chat-support.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Databases](https://jobicy.com/talent/databases.md)[Email Support](https://jobicy.com/talent/email-support.md)[Help Desk](https://jobicy.com/talent/help-desk.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Lotus Notes](https://jobicy.com/talent/lotus-notes.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Programming](https://jobicy.com/talent/programming.md)[Social Media Support](https://jobicy.com/talent/social-media-support.md)[SQL](https://jobicy.com/talent/sql.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Web Design](https://jobicy.com/talent/web-design.md)[Windows](https://jobicy.com/talent/windows.md) ## Experience Career history ### Technical Support / Customer Service Representative · Fullnet Comunicaciones Mar 2012 – Oct 2015Provided customer service via chat, email, and social media. Handled phone support and technical assistance. ### Help Desk / Technical Support · Atos Origin Sep 2008 – Oct 2009Provided technical support by phone and email for MetLife account. Worked with Lotus Notes, AS/400, Windows, Microsoft Office, and proprietary applications. ### Help Desk · Teleperformance Jun 2006 – Apr 2008Supported internet service customers for Arnet and Microsoft customers. Worked with Windows 98, 2000, ME, XP, Outlook Express, and contingency support processes. ### Help Desk · EDS Feb 2006 – May 2006Provided technical support to employees of the government of Mexico. Supported Windows 98, 2000, XP, and Microsoft Office. ## Education Learning history ### Escuela Argentina de Negocios Dec 2008 – Aug 2009Administrative Accounting, Administrativa Contable Completed studies in administrative accounting. ### Instituto Esteban Adrogué Jan 2004 – Feb 2008Analyst of Systems, Análisis de Sistemas Tertiary studies in systems analysis. Completed 3rd year; 17 of 21 subjects approved, with remaining subjects passed in coursework pending final exam. ### Instituto San José Jan 1990 – Dec 2002Secondary School Diploma, Economía y Gestión de las Organizaciones Secondary education completed with an average grade of 8.3/10. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.