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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a remote sales and customer service professional with experience in international call center operations. I specialize in consultative selling, customer support, and maintaining high-quality service standards in fast-paced environments.

I have worked with CRM platforms such as GoHighLevel, Lifeline, and CRS Oyo Rooms, and I am comfortable managing high call volumes while staying focused on conversion and customer satisfaction.

My background includes handling online payment validation, supporting hotel reservation sales, and training team members on systems and operational processes.

I have also contributed to inventory management, maintenance planning, and industrial operations, which strengthened my discipline, organization, and process-oriented mindset.

I am results-driven, adaptable, and comfortable working remotely with reliable connectivity. I value efficiency, compliance, and clear communication in every role I take on.

I am open to opportunities where I can continue growing in sales, customer service, and operational support while delivering measurable results.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[CRM](https://jobicy.com/talent/crm.md)[Sales](https://jobicy.com/talent/sales.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Consultative Selling](https://jobicy.com/talent/consultative-selling.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Team Coordination](https://jobicy.com/talent/team-coordination.md)[Call Center Operations](https://jobicy.com/talent/call-center-operations.md)[Telemarketing](https://jobicy.com/talent/telemarketing.md)[Staff Training](https://jobicy.com/talent/staff-training.md)[GoHighLevel](https://jobicy.com/talent/gohighlevel.md)

## Experience

Asistente de Servicio al Cliente @ E - Solutions  Mar 2026 - Present Remote customer service and sales for international hotel reservations. Managed 30 to 60 calls per day, applied consultative selling techniques, processed and validated online payments, used CRM systems, and trained staff on systems and operational processes.

Asistente de Servicio al Cliente @ IVOX  Jan 2019 - Sep 2021 Generated leads through targeted outreach campaigns, collaborated with internal teams to tailor offers, and helped improve customer satisfaction in a remote environment.

Gerente Interno de Inventario @ Nicaragua Sugar Estates Ltd.  Nov 2025 - Mar 2026 Managed the AS400 system, controlled assets, and improved operational processes.

Planificador Júnior de Mantenimiento @ Nicaragua Sugar Estates Ltd.  Nov 2023 - Oct 2025 Planned maintenance activities, coordinated teams, and prepared performance reports.

Operador Industrial @ Zona Franca Gildan  Mar 2022 - Oct 2023 Met production goals and maintained 100 percent quality standards in industrial operations.

## Education

Universidad Ricardo Morales Avilés  Not specified  Ingeniería Electromecánica, Electromechanical Engineering

Currently in the fourth year of the program.

INATEC, Chinandega  2018 - 2019  Técnico General, Mecánica Automotriz

Technical training in automotive mechanics.

Inst. Mons. Víctor Manuel Soto Gutiérrez  2018  Bachillerato, Ciencias y Humanidades

High school diploma in sciences and humanities.

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