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Languages  Spanish - Native or Bilingual   Catalan - Native or Bilingual   English - Fluent People also viewed
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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am an international customer-focused operations and project management professional with more than 4 years of experience leading complex global initiatives across 30+ countries.

I have successfully coordinated the implementation of over 100 international business expansion projects, working closely with regional leadership, cross-functional teams, and external stakeholders to deliver smooth launches and strong operational outcomes.

I am experienced in managing multiple strategic projects at the same time, building trusted relationships with senior stakeholders, resolving escalations, and driving successful implementations in multicultural environments.

I enjoy creating outstanding customer experiences, improving operational processes, and supporting business growth through collaboration, proactive problem-solving, and data-driven decision making.

I have worked remotely with international teams across EMEA and other global regions, and I am comfortable collaborating across time zones and diverse business cultures.

My background also includes earlier leadership and administrative experience in insurance claims and debt recovery, which strengthened my communication, organization, and service mindset.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Excel](https://jobicy.com/talent/excel.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[PowerPoint](https://jobicy.com/talent/powerpoint.md)[SAP](https://jobicy.com/talent/sap.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Word](https://jobicy.com/talent/word.md)[Zoom](https://jobicy.com/talent/zoom.md)[Implementation](https://jobicy.com/talent/implementation.md)[Outlook)](https://jobicy.com/talent/outlook.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Operations](https://jobicy.com/talent/operations.md)[Remote Collaboration](https://jobicy.com/talent/remote-collaboration.md)[Business Operations](https://jobicy.com/talent/business-operations.md)[Trello](https://jobicy.com/talent/trello.md)[Client Success](https://jobicy.com/talent/client-success.md)

## Experience

International Project & Operations Manager @ Mango  Nov 2014 - Mar 2019 Led international implementation projects supporting retail expansion across more than 30 countries. Coordinated 100+ store openings across EMEA, LATAM, APAC and other global markets. Served as the main point of contact for headquarters, country leadership, regional teams, and external partners. Managed multiple concurrent projects, resolved escalations, and supported operational readiness and onboarding for new locations.

Assistant Manager @ Mango  Jan 2011 - Dec 2014 Held a leadership role in Barcelona supporting store operations and team management.

Trainer @ Mango  Jan 2011 - Dec 2014 Provided training support in London, United Kingdom.

Store Manager @ Mango  Jan 2011 - Dec 2014 Managed store operations in Kristiansand, Norway.

## Education

University of Catalonia  Not specified  Bachelor's Degree, Business Administration and Management

180/240 ECTS credits completed.

Spain  Not specified  Higher Vocational Diploma, Administrative Management

Vocational diploma in administrative management.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.