Skill Assessments This user has not passed any tests yet Languages Arabic - Native or Bilingual English - Advanced People also viewed * [![Yuri Ferreira](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72363_1784940008.jpg) Yuri Ferreira IT Support Technician](https://jobicy.com/u/id72363.md) * [![Temitayo Ojo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72339_1784923197.jpg) Temitayo Ojo Azure Administrator | Cloud Support Engineer | Technical Support Engineer](https://jobicy.com/u/id72339.md) * [![Jose Luis Perez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72338_1784922971.jpg) Jose Luis Perez Sysadmin / Jr. DevOps Engineer / Technical Support L2](https://jobicy.com/u/id72338.md) * [![Justin Motley](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72334_1784921749.jpg) Justin Motley Desktop Support Specialist](https://jobicy.com/u/id72334.md) * [![Juan David Pardo López](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71226_1784908542.jpg) Juan David Pardo López Business Administrator](https://jobicy.com/u/id71226.md) * [![Efe Agbude](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72258_1784894510.jpg) Efe Agbude Customer Support Specialist](https://jobicy.com/u/id72258.md) * [![Treneice Bakare](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72220_1784870997.jpg) Treneice Bakare Senior IT Technical Support Engineer](https://jobicy.com/u/id72220.md) * [![Diana Bayona](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72175_1784845904.jpg) Diana Bayona Software Engineer / IT Analyst](https://jobicy.com/u/id72175.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a Technical Support and Infrastructure professional with a BSc in Computer Science (Software Engineering) and more than three years of experience across end-user support, customer service, Linux server operations, cloud/VPS environments, Docker, and decentralized infrastructure. I have supported 100+ users in fast-paced environments, resolving high-volume requests and troubleshooting issues across operating systems, networking, applications, access, and hardware. I am comfortable working with both remote and on-site support scenarios and I focus on clear communication, practical problem-solving, and reliable follow-through. My infrastructure background includes Linux VPS administration, cloud operations, SSH, systemd, log analysis, firewall and port configuration, and Docker-based deployments. I have deployed and maintained 10+ blockchain, storage, and AI-compute nodes, and I am used to diagnosing synchronization, connectivity, dependency, and service stability issues. I also bring customer-facing experience from banking support, where I handled large volumes of inquiries, maintained accurate records, and worked within privacy and escalation procedures. This strengthened my ability to stay calm under pressure, explain complex issues simply, and coordinate effectively with internal teams. In addition to support and operations, I have hands-on experience with Git/GitHub, Bash, PowerShell, Python fundamentals, and basic Node.js. I have also built and maintained technical projects, including a Python-based market scanner and multiple Web3 infrastructure deployments. I am particularly interested in roles that combine technical support, Linux operations, and infrastructure troubleshooting. I value environments where I can keep learning, contribute to stable systems, and help users and teams resolve issues efficiently. ## Skills ### [Python](https://jobicy.com/talent/python.md)[Docker](https://jobicy.com/talent/docker.md)[Documentation](https://jobicy.com/talent/documentation.md)[Git](https://jobicy.com/talent/git.md)[GitHub](https://jobicy.com/talent/github.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Networking](https://jobicy.com/talent/networking.md)[BASH](https://jobicy.com/talent/bash.md)[PowerShell](https://jobicy.com/talent/powershell.md)[Firewalls](https://jobicy.com/talent/firewalls.md)[DNS](https://jobicy.com/talent/dns.md)[TCP IP](https://jobicy.com/talent/tcp-ip.md)[HTTP](https://jobicy.com/talent/http.md)[Ubuntu](https://jobicy.com/talent/ubuntu.md)[Windows Server](https://jobicy.com/talent/windows-server.md)[Service Management](https://jobicy.com/talent/service-management.md)[Debian](https://jobicy.com/talent/debian.md)[Cloud Operations](https://jobicy.com/talent/cloud-operations.md)[CUDA](https://jobicy.com/talent/cuda.md)[Linux Administration](https://jobicy.com/talent/linux-administration.md)[SSH](https://jobicy.com/talent/ssh.md)[Log Analysis](https://jobicy.com/talent/log-analysis.md)[HTTPS](https://jobicy.com/talent/https.md)[RPC](https://jobicy.com/talent/rpc.md)[Systemd](https://jobicy.com/talent/systemd.md)[VPN Troubleshooting](https://jobicy.com/talent/vpn-troubleshooting.md) ## Experience IT Help Technician @ Sahara International Group & MAAP Oil Services Jan 2021 - Mar 2023 Provided remote and on-site IT support to more than 100 employees across Windows workstations, user accounts, business software, printers, peripherals, and connectivity. Resolved 30+ support requests per week by diagnosing operating-system, application, hardware, network, and access issues and escalating infrastructure faults when required. Installed and configured computers, Windows environments, office applications, drivers, printers, and user access while following internal security procedures. Troubleshot LAN, internet, router, DNS, VPN, and shared-resource issues and communicated fixes clearly to non-technical users. Documented recurring incidents and practical resolutions to improve support consistency and reduce repeated troubleshooting time. Customer Support Representative @ Libyan First Gulf Bank Mar 2023 - 2024 Handled 50+ customer inquiries per day across banking products and service issues while maintaining accurate records and professional communication. Contributed to a 25% improvement in response time by prioritizing requests, documenting cases clearly, and coordinating efficiently with internal teams. Followed customer-verification, privacy, escalation, and service-quality procedures in a regulated financial-services environment. Built transferable strengths in incident ownership, de-escalation, issue clarification, and explaining complex procedures in simple language. Node Operator / Technical Contributor @ Independent Web3 & Infrastructure Operations Jan 2021 - Present Deployed, configured, and monitored 10+ blockchain, decentralized-storage, and AI-compute nodes across Ubuntu VPS, Google Cloud, WSL, and cloud-GPU environments. Managed Docker containers, systemd services, environment variables, SSH access, configuration files, firewall rules, ports, RPC/P2P connections, and software upgrades. Investigated synchronization, peer-discovery, quorum, package dependency, process stability, GPU/CUDA, and resource-usage issues using logs and command-line tools. Maintained Git-based deployments and adapted installation scripts and configuration files to different Linux distributions and infrastructure constraints. Tested decentralized applications and supported Web3 communities by documenting technical issues, reproducing errors, and communicating findings. ## Education Universiti Putra Malaysia (UPM) Oct 2020 Bachelor of Science, Computer Science (Software Engineering) Bachelor's degree in Computer Science with a focus on Software Engineering. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.