![Flora FIKRI](https://jobicy.com/react/themes/app/images/avatar.jpg) Flora FIKRI # Customer Support Specialist Open to offers · Member since 17 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationAudincourt, FranceDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer support professional with a strong background in client communication, issue resolution, and service quality. I have worked in support, sales, and customer-facing roles across different environments, which has helped me build a practical and adaptable approach to helping people. I am known for being responsive, autonomous, and proactive. I organize my work according to priorities and objectives, and I stay focused on delivering clear, effective solutions even in stressful situations. My experience includes customer support at Blizzard Entertainment, outbound and inbound call handling, prospecting, troubleshooting, and reporting issues with actionable insights. I have also worked in sales, telemarketing, and teaching, which strengthened my communication and relationship-building skills. I am comfortable using digital tools, CRM systems, and web-based platforms, and I enjoy learning new methods to improve customer satisfaction and operational efficiency. I value empathy, critical thinking, and teamwork in every role I take on. I am currently seeking a fully remote position where I can contribute my support expertise in a flexible virtual environment. I am open to opportunities that allow me to continue growing while helping customers and teams succeed. Outside of work, I enjoy reading, travel, social media management, and table tennis. I bring a calm, reliable, and service-oriented mindset to my professional life. ## Skills 14 capabilities[Analysis](https://jobicy.com/talent/analysis.md)[Communication](https://jobicy.com/talent/communication.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Empathy](https://jobicy.com/talent/empathy.md)[English](https://jobicy.com/talent/english.md)[French](https://jobicy.com/talent/french.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Prospecting](https://jobicy.com/talent/prospecting.md)[Sales](https://jobicy.com/talent/sales.md)[Teaching](https://jobicy.com/talent/teaching.md)[Telemarketing](https://jobicy.com/talent/telemarketing.md)[Time Management](https://jobicy.com/talent/time-management.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md) ## Experience Career history ### English Teacher · Private Mar 2024 – PresentOrganized language workshops to strengthen oral and written English practice. ### Field Sales Representative · Inov@web Feb 2022 – May 2022Performed physical and telephone prospecting and organized and conducted sales interviews. ### Career break · Self-taught Apr 2018 – Jan 2022Self-taught development of sales skills including 5W, Insight Selling, SPIN Selling, CAB/CAP, and SONCAS(+E). ### Sales Engineer · Préambules Nov 2017 – Apr 2018Sold dematerialized registers to the public sector. ### Secondary school staff · CRIT May 2017Tutored middle school students in Belfort. ### Customer service · CRIT 2016 – Mar 2017Handled outbound calls and prospecting for SFR at Teleperformance. ### Customer service · CRIT Mar 2016 – May 2016Handled inbound calls for ANFR during a frequency change. ### Self-employed · Web Progress 2012 – Dec 2013Managed online site sales, identified client needs, drafted specifications, quotes and orders, and conducted customer satisfaction surveys. ### Customer support service · Blizzard Entertainment Irlande Aug 2009 – Jun 2012Processed queries, researched data, analyzed databases, detected bugs, troubleshot issues, and reported problems to developers with clear insights. ### Barmaid · Chez Gill Jan 2004 – Dec 2005Worked in hospitality service. ### Quality Control · Thissen Jan 1999 – Dec 2003Performed quality control and pharmaceutical inspection in cytostatic areas. ### Co-owner · Eurojeux Jan 2001 – Dec 2002Managed store operations, inventory management, and direct sales of products. ## Education Learning history ### Teleperformance 2016 – Oct 2016Training, Telemarketing and Customer Relations Training in telemarketing and customer relations. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.