Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual English - Intermediate People also viewed * [![Estefania Diaz](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69978_1783721690.jpg) Estefania Diaz Technical Account Manager | IT Support | Customer Success](https://jobicy.com/u/id69978.md) * [![John Edison Martinez Sanchez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69954_1783698139.jpg) John Edison Martinez Sanchez Technical Support Engineer | Application Support Engineer | SQL Support Engineer](https://jobicy.com/u/id69954.md) * [![Josue Zuñiga](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70052_1783883232.jpg) Josue Zuñiga Analista de Soporte TI / Especialista en Soporte Técnico](https://jobicy.com/u/id70052.md) * [![Otto Kubliņš](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70133_1783880447.jpg) Otto Kubliņš IT Support Specialist](https://jobicy.com/u/id70133.md) * [![Willie Rogers](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70550_1783986865.jpg) Willie Rogers Senior Enterprise IT Support Specialist](https://jobicy.com/u/id70550.md) * [![Arnold Haight](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69956_1784034112.jpg) Arnold Haight Senior IT Support Specialist](https://jobicy.com/u/id69956.md) * [![Simona Meijer](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69935_1783688830.jpg) Simona Meijer Ex pro footballer](https://jobicy.com/u/id69935.md) * [![Gavril Zaharia](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69957_1783699542.jpg) Gavril Zaharia Customer SUpport](https://jobicy.com/u/id69957.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am an advanced Systems Engineering student, close to completing my degree as a Systems Analyst, with hands-on experience in IT technical support, user administration, and infrastructure project coordination. I have participated in a Hardware Refresh project involving 163 notebooks over 3 months at Rizobacter, where I supported configuration, formatting, operating system installation, and corporate software deployment across the fleet. I am comfortable working in remote environments and I have strong experience handling incidents and tickets, supporting end users, and maintaining clear communication throughout equipment migration and support processes. I have worked with Azure Active Directory, Microsoft 365, GLPI, Windows, Linux, and virtualization tools, and I use automation and generative AI tools to improve productivity and documentation. In parallel, I have developed my own independent technical services practice, providing hardware and software diagnostics, repairs, operating system installation, and network setup for private clients and small businesses. I am also experienced in Excel-based automation, customer communication, and practical problem solving, and I am looking for opportunities where I can continue growing in IT support and infrastructure roles. ## Skills ### [Python](https://jobicy.com/talent/python.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Excel](https://jobicy.com/talent/excel.md)[Java](https://jobicy.com/talent/java.md)[Linux](https://jobicy.com/talent/linux.md)[Windows](https://jobicy.com/talent/windows.md)[C++](https://jobicy.com/talent/c-plus-plus.md)[Automation](https://jobicy.com/talent/automation.md)[Generative AI](https://jobicy.com/talent/generative-ai.md)[Virtualization](https://jobicy.com/talent/virtualization.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[HelpDesk+](https://jobicy.com/talent/helpdesk.md)[IT Support](https://jobicy.com/talent/it-support.md)[Ticketing](https://jobicy.com/talent/ticketing.md)[Azure Active Directory](https://jobicy.com/talent/azure-active-directory.md) ## Tech Stack & Tools ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/vscode/vscode-original.svg) VS Code](https://jobicy.com/talent?tool=vscode.md) ## Experience Field Support Jr. @ Rizobacter 2024 - Present Participated in a Hardware Refresh project replacing 163 notebooks in 3 months, coordinating configuration, formatting, operating system installation, and corporate software deployment. Managed incidents and tickets in GLPI, administered users, groups, and domain access through Azure Active Directory, and provided remote and on-site technical support. Técnico Independiente en Sistemas @ Servicio propio Jan 2020 - Present Provide hardware and software diagnostics and repairs for private clients and small businesses. Build and maintain an advanced Excel spreadsheet for budgeting, handle customer communication, prepare quotes, track jobs, and install and configure operating systems, home networks, and applications. ## Education Universidad Nacional del Noroeste de la Prov. de Buenos Aires (UNNOBA) Jan 2019 Licenciatura, Sistemas Advanced student in Systems Engineering, with expected qualification as Systems Analyst. Amazon Web Services Not specified AWS Academy Cloud Foundations, Cloud Computing Course in progress. Curso de 4 meses Jan 2025 - May 2025 Course, Reparación y Programación de Celulares Training in mobile phone repair and programming. Portfolio not available. Services not available.