![OLUFUNMILOLA OLADUNJOYE](https://jobicy.com/react/themes/app/images/avatar.jpg)
OLUFUNMILOLA OLADUNJOYE

# Customer Service Representative

Open to offers · Member since 18 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationBradford, CanadaDesired salaryUnspecifiedWork preferenceHybridExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a dedicated customer service professional with over 7 years of experience delivering high-quality support and solutions across phone, email, and chat channels.

I have built my career around understanding customer needs, resolving inquiries efficiently, and maintaining a positive service experience even in fast-paced environments.

My background includes customer support in telecommunications, financial services, and automotive operations, where I handled account questions, product information, billing concerns, and administrative tasks.

I am known for professionalism, strong communication, attention to detail, and the ability to stay calm and effective when managing complex customer interactions.

In addition to customer-facing work, I have experience with administrative support, scheduling, documentation, data entry, reporting, and office coordination.

I am looking to contribute my experience, reliability, and customer-first mindset to a dynamic team where I can continue to support service excellence and operational efficiency.

## Skills

17 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Chat Support](https://jobicy.com/talent/chat-support.md)[Communication](https://jobicy.com/talent/communication.md)[Confidentiality](https://jobicy.com/talent/confidentiality.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Documentation](https://jobicy.com/talent/documentation.md)[Email Support](https://jobicy.com/talent/email-support.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Time Management](https://jobicy.com/talent/time-management.md)

## Experience

Career history

### Customer Service Representative · Foundever Teleservices Canada

Jun 2021 – Aug 2025Responded to customer inquiries via phone, email, and chat. Provided accurate product, service, and account information. Managed calls professionally, completed data entry, participated in coaching sessions, and consistently met performance metrics.

### Administrative Assistant · Hertz Canada

Mar 2019 – Sep 2020Provided administrative support to management, fleet coordinators, and sales teams. Managed scheduling, correspondence, filing systems, office documentation, mail distribution, courier handling, and office supply ordering.

### Customer Service Representative · Loblaws / President Choice Financial (PCF)

Sep 2013 – Sep 2015Assisted customers with credit card, banking, rewards, and account inquiries. Responded via phone and email, maintained confidentiality, verified customer information, processed account updates, and resolved billing and transaction issues.

## Education

Learning history

### Humber College Lakeshore

2012 – 2012Postgraduate Degree, Human Resources Management

Postgraduate studies in Human Resources Management.

### University of Ibadan

2003 – 2003Master’s Degree, Sociology

Master’s degree in Sociology.

### University of Ibadan

2000 – 2000Bachelor’s Degree, Sociology

Bachelor’s degree in Sociology.

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