![Bernice Sourou Kossouoh](https://jobicy.com/react/themes/app/images/avatar.jpg) Bernice Sourou Kossouoh # Customer Support Agent Open to offers · Member since 18 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationAbomey-Calavi, BeninDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a detail-oriented and bilingual customer support professional with more than 3 years of experience in client assistance and administrative coordination. I have worked in remote customer support, bilingual secretarial work, and educational coordination, which has strengthened my ability to manage requests, resolve issues, and keep workflows organized. I communicate confidently in French and English, and I am comfortable handling inbound requests across multiple channels while maintaining a calm and professional approach. My background also includes administrative support, logistics coordination, inventory management, and document translation between French and English. I enjoy working in fast-paced environments where I can combine problem-solving, organization, and service quality to support both clients and internal teams. I am eager to contribute my bilingual support skills, adaptability, and customer-focused mindset to a role where I can help improve satisfaction and operational efficiency. ## Skills 10 capabilities[Communication](https://jobicy.com/talent/communication.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[English](https://jobicy.com/talent/english.md)[French](https://jobicy.com/talent/french.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Logistics Coordination](https://jobicy.com/talent/logistics-coordination.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Teaching](https://jobicy.com/talent/teaching.md)[Time Management](https://jobicy.com/talent/time-management.md)[Translation](https://jobicy.com/talent/translation.md) ## Experience Career history ### Customer Support Agent · Pawatech Dec 2025 – PresentManaged daily incoming client requests, addressed inquiries, and resolved issues across multiple communication channels. Monitored recurring issues and escalated them to relevant internal teams. Maintained an organized workflow while prioritizing urgent cases and ensuring prompt response times. ### Bilingual Secretary & Administrative Coordinator · English For Busy People (EBP) Apr 2024 – Apr 2025Greeted clients in person and by phone, processed requests, and ensured thorough resolution. Managed inventory and daily operational needs for educational projects. Coordinated logistics for graduation ceremonies and academic events. Authored and translated professional documentation between French and English. ### Pedagogical Coordinator · Practice Makes Perfect Program Jul 2022 – 2023Directed and supervised educational excursions for children and youth. Coordinated logistics, schedules, transportation, and on-site arrangements. Adapted plans dynamically to address unforeseen circumstances and ensure smooth execution. ### Private English Tutor · JCA Succès Plus Dec 2023 – Dec 2024Developed individualized learning plans for students and monitored academic progress. Adjusted teaching strategies to support learning needs and improve outcomes. ## Education Learning history ### University of Abomey-Calavi, Faculty of Human and Social Sciences, UAC 2024Master's Degree, Gender and Development Project Management Year 2, currently pursuing a master's degree. ### University of Abomey-Calavi, Faculty of Arts, Letters and Communication, UAC 2019 – 2024Bachelor's Degree, Applied English Linguistics Completed bachelor's studies in applied English linguistics. ### Jean Piaget College 1 2017 – 2019Baccalauréat, Series B (Economics and Social Sciences) Secondary education with focus on economics and social sciences. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.