Skill Assessments This user has not passed any tests yet Languages English - Upper-Intermediate Spanish - Native or Bilingual Portuguese - Intermediate People also viewed * [![Milos Tucic](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_60345_1779685563.jpg) Milos Tucic Social Media Manager / Content Strategist](https://jobicy.com/u/id60345.md) * [![Camila Alves Corsini](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_40695_1779685463.jpg) Camila Alves Corsini Corporate Communications and Marketing Senior Professional](https://jobicy.com/u/id40695.md) * [![Ignacio Gomez Maly](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_67548_1780926718.jpg) Ignacio Gomez Maly Technical Degree in Digital Marketing and Advertising](https://jobicy.com/u/id67548.md) * [![Kitsul Stepan](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_62767_1779685687.jpg) Kitsul Stepan Digital Marketing Expert (Meta + TikTok ADS, AI specialist...)](https://jobicy.com/u/id62767.md) * [![Renata Zicavo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70887_1784085695.jpg) Renata Zicavo Marketing Student](https://jobicy.com/u/id70887.md) * [![Gina Graham](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_39480_1779685532.jpg) Gina Graham DIGITAL MARKETING EXPERT](https://jobicy.com/u/id39480.md) * [![Ilia Degtiarev](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_57364_1779685485.jpg) Ilia Degtiarev Amazon Advertising Strategist](https://jobicy.com/u/id57364.md) * [![Nadya Kuzmenko](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_66422_1779685621.jpeg) Nadya Kuzmenko Marketing Manager](https://jobicy.com/u/id66422.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am a professional with experience across digital management, data analysis, customer service, and communication strategy. I have worked on end-to-end digital initiatives, combining content creation, channel optimization, and workflow planning to improve visibility, engagement, and delivery efficiency. My background includes analyzing qualitative and quantitative data to support decision-making, identify improvement opportunities, and strengthen service performance. I have also managed social media campaigns, SEO-oriented content, landing pages, and cross-functional collaboration using modern productivity and analytics tools. Earlier in my career, I developed strong customer support and operations skills by handling complex inquiries, technical issues, payment cases, and booking-related processes across multiple platforms. I am comfortable working in fast-paced environments where organization, communication, and data-driven thinking are essential, and I value roles that combine strategy, execution, and continuous improvement. ## Skills ### [Data Analysis](https://jobicy.com/talent/data-analysis.md)[CRM](https://jobicy.com/talent/crm.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Digital Marketing](https://jobicy.com/talent/digital-marketing.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[SEO](https://jobicy.com/talent/seo.md)[Google Analytics](https://jobicy.com/talent/google-analytics.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Social Media Marketing](https://jobicy.com/talent/social-media-marketing.md)[Workflow Management](https://jobicy.com/talent/workflow-management.md)[Payment Processing](https://jobicy.com/talent/payment-processing.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[Community Management](https://jobicy.com/talent/community-management.md)[Quantitative Analysis](https://jobicy.com/talent/quantitative-analysis.md)[Communication Strategy](https://jobicy.com/talent/communication-strategy.md)[Landing Page Optimization](https://jobicy.com/talent/landing-page-optimization.md) ## Tech Stack & Tools ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/trello/trello-original.svg) Trello](https://jobicy.com/talent?tool=trello.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/wordpress/wordpress-original.svg) WordPress](https://jobicy.com/talent?tool=wordpress.md) ## Experience Independent Consultant - Freelance Digital Management & Data @ Freelance Mar 2024 - Present Develops communication strategies, content creation, and digital channel optimization for brands and independent projects. Analyzes commercial metrics and qualitative and quantitative data to improve visibility, engagement, and market positioning. Plans independent workflows and uses task management tools to optimize delivery timelines and resource allocation. CTL Analyst @ Government of the City of Buenos Aires (GCBA) Jan 2025 - Apr 2025 Analyzed qualitative and quantitative data to optimize public service management and support data-driven decision-making. Identified improvement opportunities in service delivery and proposed scalable solutions. Managed and tracked support tickets in Qualtrics to improve case resolution and user satisfaction. Optimized operational processes through information analysis. Communication & Marketing Analyst @ Plataforma 10 Aug 2019 - Mar 2024 Led digital community management and social media campaigns across Facebook, Instagram, TikTok, and LinkedIn. Planned and executed digital strategies using Trello, Asana, Slack, and Notion. Analyzed campaign performance with Google Analytics and Facebook Insights. Created SEO-optimized content in Canva and implemented landing pages in WordPress. Customer Service Representative @ Plataforma 10 Nov 2018 - Jul 2019 Managed complex inquiries and complaints through support tickets in Zendesk and Centrix, providing assistance in Spanish, English, and Portuguese. Tested, replicated, and escalated technical bugs to engineering teams. Supported web platform troubleshooting, maintained CRM data, and handled payment disputes and e-commerce gateway issues involving PayPal and Mercado Pago. Hotel Back Office Specialist @ Despegar Jan 2016 - Aug 2018 Provided multichannel support for hotel bookings and inquiries via phone, email, and chat. Managed room inventory and pricing strategies through Jira to optimize occupancy rates and profitability. ## Education No education data available. Portfolio not available. Services not available.