![Andy Díaz](https://jobicy.com/react/themes/app/images/avatar.jpg)
Andy Díaz

# Customer Support Specialist

Open to offers · Member since 18 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationSantiago, ChileDesired salaryUnspecifiedWork preferenceHybridExperience levelSenior
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a professional with more than 10 years of experience in customer service, remote support, back office operations, insurance, healthcare, and administration.

I have worked in multichannel support environments, handling phone and email inquiries, case management, incident resolution, and user guidance. My background includes operational coordination, document validation, and follow-up of requests in both public and private organizations.

I have experience supporting healthcare-related processes, administrative workflows, and customer-facing services. I am comfortable working with structured processes, service standards, and cross-functional coordination to ensure timely resolution and a positive user experience.

I am trained as a Técnico en Prevención de Riesgos and have also studied Business Administration with a focus on Human Resources, as well as Legal Technician studies. This combination has strengthened my organizational skills, attention to detail, and ability to adapt to different operational contexts.

I have practical knowledge of Salesforce, SAP, Microsoft Office, Teams, and Zoom, and I am used to working in remote or hybrid settings. I am organized, service-oriented, and able to manage responsibilities efficiently in fast-paced environments.

I am open to opportunities where I can contribute my experience in customer support, back office, operations, and administrative coordination while continuing to grow professionally.

## Skills

9 capabilities[Customer Support](https://jobicy.com/talent/customer-support.md)[Gestion Documental](https://jobicy.com/talent/gestion-documental.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[SAP](https://jobicy.com/talent/sap.md)[Zoom](https://jobicy.com/talent/zoom.md)

## Tech stack & tools

Working toolkit

### Marketing and Sales Tools

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md)

## Experience

Career history

### Analista de Soporte Salud · SONDA S.A.

May 2024 – Apr 2026Managed healthcare benefits and processes, supported users, handled documentation, tracked cases, and resolved incidents.

### Ejecutiva de Servicio al Cliente · AFP CUPRUM

Jul 2021 – Aug 2023Provided phone and email support, managed pension-related requests, guided clients, and followed up on requirements.

### Analista Operacional · Consorcio Seguros Generales

Feb 2021 – Jun 2021Managed requests using Salesforce, followed operational processes, and coordinated internal workflows.

### Administrativo · CESFAM Mafioletti

Feb 2020 – May 2020Handled patient reception, appointment scheduling, and administrative support tasks.

### Administrativo Siniestro · Segured

Jan 2019 – Nov 2019Managed documentation, coordinated processes, and provided customer support related to claims.

### Supervisora Administrativa · COMPIN Regional

Nov 2014 – Apr 2018Supervised administrative teams and coordinated institutional processes.

### Coordinadora de Ventas · Plásticos Hoffens

Aug 2013 – Mar 2014Supported customer service, coordinated sales activities, and used SAP for operational tasks.

## Education

Learning history

### Instituto Profesional ESCOMEX

Dates not specifiedTécnico en Prevención de Riesgos, Prevención de Riesgos

Completed technical degree.

### AIEP

Dates not specifiedTécnico en Administración de Empresas, Administración de Empresas, mención RR.HH.

Coursework completed in business administration with a focus on human resources.

### CFT Canon

Dates not specifiedTécnico Jurídico, Técnico Jurídico

Legal technician studies.

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