![Samantha Worrell-Johnson](https://jobicy.com/react/themes/app/images/avatar.jpg) Samantha Worrell-Johnson # Operations Coordinator / Customer Service Representative Open to offers · Member since 19 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationNew York, United StatesDesired salaryfrom 50k USD/yearlyWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a results-driven operations and customer service professional with experience across administration, data governance, billing support, and high-volume client relations. I have worked in fast-paced environments where accuracy, compliance, and clear communication were essential. My background includes managing complex inquiries, resolving disputes, and maintaining detailed records across multiple systems. I am especially strong in workflow improvement and operational coordination. I have helped establish structured reporting processes, supported executive-level compliance standards, and contributed to more efficient day-to-day operations. My experience also includes working with sensitive information, CRM platforms, and cross-functional teams. I am comfortable balancing customer needs with policy requirements while keeping service quality high. I bring a calm, empathetic approach to problem-solving and have used that strength in both customer-facing and administrative roles. I enjoy helping people navigate complicated systems and find practical solutions. I am currently building on my academic background in psychology while continuing to grow in operations, support, and administrative leadership roles. Notice period: 2 weeks ## Skills 14 capabilities[Account Reconciliation](https://jobicy.com/talent/account-reconciliation.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Administration](https://jobicy.com/talent/administration.md)[Billing Support](https://jobicy.com/talent/billing-support.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Cross Functional Communication](https://jobicy.com/talent/cross-functional-communication.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Data Governance](https://jobicy.com/talent/data-governance.md)[Office Management](https://jobicy.com/talent/office-management.md)[Psychology](https://jobicy.com/talent/psychology.md)[Vendor Relations](https://jobicy.com/talent/vendor-relations.md)[Workflow Optimization](https://jobicy.com/talent/workflow-optimization.md) ## Tech stack & tools Working toolkit ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/trello/trello-original.svg) Trello](https://jobicy.com/talent?tool=trello.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Career history ### Customer Service Representative · Mavec Group LLC/TTEC (E-ZPass Support) May 2026 – PresentManage a high volume of inbound inquiries regarding E-ZPass accounts, billing discrepancies, and tolling network issues. De-escalate customer interactions, explain policies and account protocols, and use tools such as Finesse, Verint, Vistio, and Vector to document cases and maintain schedule adherence. ### Student Account Support Clerk · Fashion Institute of Technology Feb 2026 – Mar 2026Processed tuition payments, handled student billing inquiries, clarified account statements, and updated records with financial adjustments and refunds while maintaining compliance with institutional policies. ### Operations Coordinator · Success Academy Nov 2025 – Dec 2025Coordinated facility operations, vendor management, inventory procurement, and internal reporting. Established a Weekly Data Protocol to create auditable operational records and served as Operational Triage Lead for urgent cross-departmental requests. ### LG2 Dues Processor · United Federation of Teachers Apr 2025 – Nov 2025Processed membership applications, supported members with dues and benefits questions, assisted with login and website issues, and maintained CRM database integrity for high-volume records. ### Member Services Representative · United Federation of Teachers Jul 2024 – Apr 2025Handled member inquiries about benefits, union policies, and professional resources. Used Salesforce to track interactions, document cases, and coordinate with departments while maintaining confidentiality. ### Psychology Intern · AHRC NYC Mar 2024 – Jun 2024Assisted individuals with developmental disabilities by coordinating resources and support services, providing guidance on housing and childcare voucher applications, and collaborating with interdisciplinary teams. ### Customer Service Representative · Computershare Apr 2023 – May 2023Managed inbound and outbound calls, delivered efficient customer service, and maintained a professional and empathetic approach while resolving concerns quickly. ### Member Experience Advocate · Nations Benefits Jan 2023 – Apr 2023Processed customer data into CRM systems, handled escalations related to insurance and shipping, supported daily call volume, and created a training guide for new employees. ### Operations Associate · Ronald McDonald House Sep 2022 – Jan 2023Supported check-in and check-out processes, organized supplies, managed mail distribution, and coordinated holiday events for guests. ## Education Learning history ### CUNY School of Professional Studies 2027Bachelor of Arts, Psychological Development ### Borough of Manhattan Community College 2024Associate of Arts, Psychology Dean's List: Fall 2022. GPA 3.5. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.