Skill Assessments This user has not passed any tests yet Languages English - Advanced People also viewed * [![Roberto Marcelo Toranzo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71542_1784591689.jpg) Roberto Marcelo Toranzo Technical Support Specialist](https://jobicy.com/u/id71542.md) * [![Juan Pablo Arancibia Gonzalez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71541_1784591454.jpg) Juan Pablo Arancibia Gonzalez Computer Engineer and IT Support Specialist](https://jobicy.com/u/id71541.md) * [![Keerthana T](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71481_1784568329.jpg) Keerthana T Application Support Engineer](https://jobicy.com/u/id71481.md) * [![Willie Rogers](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70550_1783986865.jpg) Willie Rogers Senior Enterprise IT Support Specialist](https://jobicy.com/u/id70550.md) * [![Lucas Gutierrez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70001_1783723791.jpg) Lucas Gutierrez IT Customer support | Monitoreo de Datacenter | Atención al Clienten](https://jobicy.com/u/id70001.md) * [![Ali Akbar Shabani](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71340_1784445107.jpg) Ali Akbar Shabani IT Support Engineer](https://jobicy.com/u/id71340.md) * [![Pedro Enrique González](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71312_1784417707.jpg) Pedro Enrique González Network and Infrastructure Administrator](https://jobicy.com/u/id71312.md) * [![Deiby Picadk](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69492_1784081760.jpg) Deiby Picadk IT Support Specialist | Help Desk Technician](https://jobicy.com/u/id69492.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am an experienced IT professional with a long background in technical support, troubleshooting, and systems administration. I have supported large enterprise environments, helped end users resolve hardware and software issues, and worked with ticketing systems to keep operations running smoothly. I have hands-on experience setting up desktops, laptops, virtual machines, and user environments for new hires and upgrades. I am comfortable working with remote support tools, Active Directory, vSphere, Citrix Director, and batch scripting to improve efficiency and streamline software deployment. Throughout my career, I have worked in fast-paced support roles where responsibility, punctuality, and flexibility were essential. I enjoy analyzing problems, finding practical solutions, and helping teams and users stay productive. I have also taken on leadership responsibilities, including training new technicians and supporting team operations. I value teamwork and clear communication, and I am used to working closely with managers, project leaders, and end users to complete tasks successfully. My background includes both corporate enterprise support and travel-based technical work across multiple sites. This has given me a broad perspective on IT operations, hardware repair, software installation, and user support in different environments. I am seeking an IT Analyst role where I can continue using my technical experience, problem-solving skills, and customer-focused approach to support business needs and improve IT service delivery. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[Technical Training](https://jobicy.com/talent/technical-training.md)[IT Support](https://jobicy.com/talent/it-support.md)[System Administration](https://jobicy.com/talent/system-administration.md)[Help Desk](https://jobicy.com/talent/help-desk.md)[Enterprise Support](https://jobicy.com/talent/enterprise-support.md)[Desktop Support](https://jobicy.com/talent/desktop-support.md)[Remote Support](https://jobicy.com/talent/remote-support.md) ## Tech Stack & Tools ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/vsphere/vsphere-original.svg) VMware vSphere](https://jobicy.com/talent?tool=vsphere.md) ## Experience L2 IT Analyst/System Administrator @ Humana Inc. Feb 2016 - Present Supported 50,000+ enterprise users through a ticketing system. Troubleshot software and hardware issues, used remote support tools, installed software, set up desktops, laptops, and virtual machines, managed Active Directory privileges, administered VMs with vSphere and Citrix Director, and created batch files to assist with software installs. Travel Technician @ Kindred Healthcare Oct 2015 - Jan 2016 Traveled to multiple sites to set up, re-image, configure, and upgrade desktops, laptops, printers, and touchscreens. Installed drivers and software, configured network drives and printers, and worked with site CEOs and project managers to ensure compliance and successful project completion. Laptop Tech II & Back-up Team Lead @ Geek Squad SVC Aug 2006 - Jul 2015 Trained and supported new technicians, managed a team of 22 people, diagnosed laptop issues, replaced parts, communicated with customers, improved workflow methods, and coordinated with vendors and brand representatives. System Operator @ VF Outlet Inc. Mar 2004 - Jul 2006 Provided help desk support for more than 70 store managers, logged issues in a ticketing system, and oversaw the collection, processing, and reporting of daily financial data in an AS/400 environment. ## Education Berks Technical Institute Apr 2004 Associate in Specialized Technology Degree, Computer Programming & Computer Science Completed an associate degree focused on computer programming and computer science. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.