Skill Assessments This user has not passed any tests yet Languages English - Native or Bilingual People also viewed * [![Roberto Marcelo Toranzo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71542_1784591689.jpg) Roberto Marcelo Toranzo Technical Support Specialist](https://jobicy.com/u/id71542.md) * [![Juan Pablo Arancibia Gonzalez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71541_1784591454.jpg) Juan Pablo Arancibia Gonzalez Computer Engineer and IT Support Specialist](https://jobicy.com/u/id71541.md) * [![Keerthana T](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71481_1784568329.jpg) Keerthana T Application Support Engineer](https://jobicy.com/u/id71481.md) * [![Willie Rogers](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70550_1783986865.jpg) Willie Rogers Senior Enterprise IT Support Specialist](https://jobicy.com/u/id70550.md) * [![Lucas Gutierrez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70001_1783723791.jpg) Lucas Gutierrez IT Customer support | Monitoreo de Datacenter | Atención al Clienten](https://jobicy.com/u/id70001.md) * [![Ali Akbar Shabani](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71340_1784445107.jpg) Ali Akbar Shabani IT Support Engineer](https://jobicy.com/u/id71340.md) * [![Pedro Enrique González](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71312_1784417707.jpg) Pedro Enrique González Network and Infrastructure Administrator](https://jobicy.com/u/id71312.md) * [![Deiby Picadk](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69492_1784081760.jpg) Deiby Picadk IT Support Specialist | Help Desk Technician](https://jobicy.com/u/id69492.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a technical diagnostician with more than 20 years of experience resolving hardware, connectivity, and application issues in high-accountability environments. I have spent the last several years working fully remote, handling complex Fiber/DSL escalations, hardware troubleshooting, and internal helpdesk support with a strong focus on reliable outcomes and SLA adherence. I also bring hands-on QA and product architecture experience from an independent full-stack software project, where I led defect triage, root-cause analysis, and engineering direction for a Python/FastAPI, PostgreSQL, and React application. My approach is highly analytical and practical: I trace issues to their source, document the exact failure point, and convert findings into clear actions that reduce rework and prevent repeat incidents. In addition to support and QA, I have experience with Office 365 administration, network troubleshooting, workstation imaging, hardware repair, and process improvement across technical operations. I am comfortable working across support, testing, and systems-oriented tasks, and I value environments where precision, ownership, and independent problem-solving are essential. ## Skills ### [Python](https://jobicy.com/talent/python.md)[React](https://jobicy.com/talent/react.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[PostgreSQL](https://jobicy.com/talent/postgresql.md)[A B Testing](https://jobicy.com/talent/a-b-testing.md)[Root Cause Analysis](https://jobicy.com/talent/root-cause-analysis.md)[fastAPI](https://jobicy.com/talent/fastapi.md)[System Administration](https://jobicy.com/talent/system-administration.md)[QA Testing](https://jobicy.com/talent/qa-testing.md)[Product Architecture](https://jobicy.com/talent/product-architecture.md)[Git Branching](https://jobicy.com/talent/git-branching.md) ## Tech Stack & Tools ### Data Stores [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/postgresql/postgresql-original.svg) PostgreSQL](https://jobicy.com/talent?tool=postgresql.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/git/git-original.svg) Git](https://jobicy.com/talent?tool=git.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/fastapi/fastapi-original.svg) FastAPI](https://jobicy.com/talent?tool=fastapi.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/python/python-original.svg) Python](https://jobicy.com/talent?tool=python.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/react/react-original.svg) React](https://jobicy.com/talent?tool=react.md) ## Experience QA Lead / Product Architect @ Confidential Full-Stack Application (Personal Project) Feb 2026 - Present Sole non-engineer contributor directing a live full-stack product built on Python/FastAPI, PostgreSQL, and React. Owned requirements, QA testing, defect triage, and engineering direction. Identified and directed fixes for session persistence, API response type mismatches, frontend-backend key mismatches, AI misclassification, third-party integration issues, branching strategy, and bot-detection failures. Internal Helpdesk & Quality Assurance @ Telvista Oct 2018 - Feb 2026 Handled complex Fiber/DSL and hardware escalations in a fully remote environment for more than 7 years. Audited troubleshooting workflows, identified procedural gaps, and authored process improvements adopted team-wide to reduce resolution variance. IT Consultant (Contract) @ Settle Pou Feb 2019 - Dec 2019 Imaged and configured workstations for a 50+ person legal firm during an Office 365 migration. Validated network connectivity, resolved hardware issues, and supported continuity of access to shared network drives through go-live. Computer Repair & Hardware Specialist @ Self-Employed Feb 2017 - Feb 2020 Diagnosed and repaired hardware failures across desktops and laptops for individual and small business clients. Sourced, refurbished, and resold PCs and laptops, and deployed security software to protect against malware and unauthorized access. Proprietary Quantitative Trading Infrastructure @ Independent Research Jan 2022 - Present Iterated a proprietary NinjaTrader 8 trading engine through 21 versions using A/B testing to optimize entry signal weighting and reduce loss per trade. Integrated AI tools into prototyping and logic verification to shorten iteration cycles. ## Education My Computer Career, Dallas TX Not specified IT Systems Administrator Program, Information Technology / Systems Administration IT systems administrator training. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.