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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am an IT Support Engineer with more than 9 years of experience supporting enterprise and multi-branch environments. I have worked extensively with Windows Server, Active Directory, VMware vSphere, and network troubleshooting across Cisco and Mikrotik environments.

I specialize in L2/L3 support, incident resolution, and maintaining stable IT services for business-critical operations. My background includes supporting large user bases, branch connectivity, and infrastructure reliability.

I have hands-on experience administering Windows Server and Active Directory, monitoring backups, validating recovery workflows, and troubleshooting LAN/WAN, VLAN basics, and VPN connectivity. I am comfortable working in fast-paced environments where uptime and responsiveness matter.

My experience also includes VMware ESXi host administration, VM monitoring, and supporting branch-level services in retail and distributed organizations. I have provided support across headquarters and operational sites, helping ensure consistent service delivery.

In addition to infrastructure support, I have experience with software support, CRM installation, user training, and hardware troubleshooting. I enjoy solving technical issues end-to-end and helping users and teams stay productive.

I am looking for opportunities where I can continue growing in IT support and infrastructure operations, especially in environments that value reliability, teamwork, and strong technical problem-solving.

## Skills

### [Active Directory](https://jobicy.com/talent/active-directory.md)[Windows Server](https://jobicy.com/talent/windows-server.md)[VPN](https://jobicy.com/talent/vpn.md)[IT Support](https://jobicy.com/talent/it-support.md)[System Administration](https://jobicy.com/talent/system-administration.md)[User Training](https://jobicy.com/talent/user-training.md)[Cisco](https://jobicy.com/talent/cisco.md)[VLAN](https://jobicy.com/talent/vlan.md)[VMware VSphere](https://jobicy.com/talent/vmware-vsphere.md)[VMware ESXi](https://jobicy.com/talent/vmware-esxi.md)

## Experience

IT Support Engineer @ AloPeyk  Nov 2022 - Present Provided L2/L3 support for 300+ users across headquarters and operational sites. Administered and troubleshot Windows Server and Active Directory. Handled network troubleshooting including LAN/WAN, VLAN basics, and VPN connectivity. Monitored backups and validated recovery workflows using Veeam-based processes.

IT Specialist @ Ofogh Koorosh Chain Stores  Apr 2018 - Jan 2022 Supported IT infrastructure across 80+ retail branches. Administered VMware ESXi hosts and monitored virtual machines. Supported Windows Server VMs for branch-level services and resolved connectivity issues between branches and headquarters.

IT Support @ Payam Gostar  Feb 2017 - Mar 2018 Provided software support, CRM installation, and user training. Troubleshot hardware, servers, and Mikrotik routers.

## Education

Karoon University  Not specified  Bachelor of Technology/Engineering

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