![Gonzalo Lugay](https://jobicy.com/react/themes/app/images/avatar.jpg) Gonzalo Lugay # International Business Manager Open to offers · Member since 19 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationBangkok, ThailandDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an experienced international business, export sales, marketing, procurement, and customer care professional with more than 11 years of experience across reputable companies in Thailand and the region. I have built my career around B2B sales, export operations, market development, customer relationship management, and cross-functional coordination. My background includes managing export departments, supervising teams, handling international vendors and clients, and supporting business growth through strategic marketing and sales execution. I am comfortable working in fast-paced, multicultural environments and have consistently contributed to commercial success through customer acquisition, trade fair participation, market analysis, and operational oversight. I also have hands-on experience in procurement, logistics coordination, freight forwarding, and export documentation. Customer care has always been a core strength of mine. I focus on clear communication, problem solving, complaint handling, and maintaining strong client relationships through timely and professional support. I value service quality, responsiveness, and long-term customer satisfaction. In addition to business and sales leadership, I have experience with website management, e-commerce, and digital communication tools. I am also familiar with preparing reports, forecasts, and management summaries to support decision-making and business planning. I am open to remote work opportunities and am looking for a role where I can apply my international business experience, leadership skills, and customer-focused mindset to help a company grow and succeed. ## Skills 22 capabilities[B2B Sales](https://jobicy.com/talent/b2b-sales.md)[Business Development](https://jobicy.com/talent/business-development.md)[Communication](https://jobicy.com/talent/communication.md)[Complaint Handling](https://jobicy.com/talent/complaint-handling.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Forecasting](https://jobicy.com/talent/forecasting.md)[International Business](https://jobicy.com/talent/international-business.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Logistics](https://jobicy.com/talent/logistics.md)[Market Analysis](https://jobicy.com/talent/market-analysis.md)[Market Research](https://jobicy.com/talent/market-research.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Order Processing](https://jobicy.com/talent/order-processing.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Procurement](https://jobicy.com/talent/procurement.md)[Reporting](https://jobicy.com/talent/reporting.md)[Sales Marketing](https://jobicy.com/talent/sales-marketing.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Supply Chain Management](https://jobicy.com/talent/supply-chain-management.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md) ## Experience Career history ### Procurement Supervisor · Phonesack Group @ Khamkeut Saen-Udom Gold Mine Project (KSO) Jan 2013 – Dec 2016Coordinated with executives, procurement management, end users, vendors, and logistics teams to ensure smooth purchasing and warehouse operations. Supervised procurement staff, developed sourcing strategies, negotiated contracts, managed logistics, reduced procurement costs, and implemented inventory and safety procedures. ### Marketing Manager / CAO Assistant · Phonesack Group @ Phonesack Wood Processing Factory Jan 2009 – Dec 2012Managed marketing activities, set market and sales areas, monitored performance, trained staff, coordinated with other departments, secured new business accounts, supported market studies, and helped expand products into new countries and cities. ### Export Sales Manager · Phonesack Group @ B.K.C. Products Co., Ltd. Dec 2005 – Aug 2008Handled export sales and marketing activities, participated in exhibitions and conferences, supervised publications, coordinated marketing channels, managed budgets, built media relationships, and supported new product promotion and campaign evaluation. ### International Business Manager · BNS Wood Industry Co., Ltd. Nov 2000 – Aug 2005Managed international business activities for a BOI-promoted manufacturer and exporter of rubberwood products. Supported customer service, product development, employee education, customer feedback analysis, advertising review, and website management. ### Foreign Manager · International Marketing Ltd. Dec 1997 – Oct 2000Led a sub-division of the export department, reported to senior management, and prepared shipments through shipping lines and freight forwarders for a range of export products. ### Assistant Manager (Export) · Care Freight Thailand Co. Ltd. Jan 1997 – Oct 1997Planned freight routes, organized transportation, tracked shipments, reported progress to clients, handled packaging considerations, checked legal documentation requirements, and supported freight payment processing. ### International Customer Care & Support Supervisor · MJ Jewels Jan 1994 – Nov 1996Managed international customer communications through email, chat, and live chat, handled pre-order and post-order support, delegated staff responsibilities, maintained positive feedback, answered calls, and ensured high-quality customer service. ## Education Learning history ### University of the East (UE) 1988 – 1992Bachelor of Science, Business Administration Completed a Bachelor of Science in Business Administration. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.