Skill Assessments This user has not passed any tests yet Languages Arabic - Native or Bilingual English - Fluent People also viewed * [![Daniela Méndez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72117_1784847966.jpg) Daniela Méndez Operations and Client Management Professional](https://jobicy.com/u/id72117.md) * [![Danny Peña](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72113_1784832837.jpg) Danny Peña Technology Manager / IT Manager](https://jobicy.com/u/id72113.md) * [![Amelia Simauchi Vásquez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72035_1784810011.jpg) Amelia Simauchi Vásquez Senior Sales Coordinator | Team Lead | B2B Digital Marketing Operations](https://jobicy.com/u/id72035.md) * [![Samuel Brunel](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_68114_1784809349.jpg) Samuel Brunel Revenue Strategy & Business Operations Lead](https://jobicy.com/u/id68114.md) * [![Demetri Sibanda](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71896_1784739764.jpg) Demetri Sibanda Operations, Customer Success & Systems Leader](https://jobicy.com/u/id71896.md) * [![Craig Thomson](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71809_1784707361.jpg) Craig Thomson Head of Operations](https://jobicy.com/u/id71809.md) * [![Gahima Brenda](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71811_1784707261.jpg) Gahima Brenda Operations & Administration Professional](https://jobicy.com/u/id71811.md) * [![Diego Alfaro](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_68969_1782694037.jpg) Diego Alfaro Team Lead in Customer Service, Operations and Process Management](https://jobicy.com/u/id68969.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a Senior Customer Success Manager with 10+ years of experience leading the full post-sales lifecycle for enterprise B2B clients across SaaS, AI, blockchain, and analytics platforms. I have managed portfolios worth $2M+ ARR, consistently focused on onboarding, adoption, expansion, renewal, and retention outcomes. My work has centered on building trusted advisor relationships with technology-first clients and aligning product capabilities to measurable business value. I am especially experienced in API-driven SaaS environments, where I translate complex technical concepts into clear client outcomes through structured QBRs, success planning, and executive reporting. I enjoy working closely with Sales, Product, Engineering, and Operations to improve the customer experience and reduce churn risk. Over the years, I have built CS processes from the ground up in startup and scale-up environments, including onboarding frameworks, health scoring, playbooks, and collaboration workflows. I also have experience mentoring team members and leading small teams in high-growth settings. My background before customer success was in research and client advisory, which gave me a strong analytical foundation and a data-driven approach to stakeholder management. I am comfortable working across distributed teams and global client portfolios, especially in EMEA, GCC, Europe, and JAPAC. I am based in Dubai and open to opportunities where I can contribute to customer retention, strategic account growth, and operational excellence in a mission-driven technology company. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[SaaS](https://jobicy.com/talent/saas.md)[Account Management](https://jobicy.com/talent/account-management.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Enterprise Sales](https://jobicy.com/talent/enterprise-sales.md)[B2B](https://jobicy.com/talent/b2b.md)[Retention Strategy](https://jobicy.com/talent/retention-strategy.md)[Customer Lifecycle Management](https://jobicy.com/talent/customer-lifecycle-management.md)[Renewal Management](https://jobicy.com/talent/renewal-management.md)[Product Feedback](https://jobicy.com/talent/product-feedback.md) ## Tech Stack & Tools ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/trello/trello-original.svg) Trello](https://jobicy.com/talent?tool=trello.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/figma/figma-original.svg) Figma](https://jobicy.com/talent?tool=figma.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Insights Manager (Customer Experience & Delivery) @ 4SiGHT Research & Analytics Jun 2025 - Present Own end-to-end client delivery and satisfaction for enterprise government mandates across the GCC. Manage client accounts, lead QBRs and executive reporting, oversee a team of analysts, and maintain on-time delivery with zero escalations. Customer Success Manager @ SettleMint Jan 2024 - May 2025 Owned the full post-sales lifecycle for enterprise accounts on an API-driven blockchain SaaS platform. Rebuilt CS operations, delivered QBRs, managed account health, and collaborated with Sales, Product, and Engineering. Customer Success Manager @ Arloid Automation Sep 2021 - Feb 2023 Managed enterprise accounts on an AI/API-driven SaaS platform focused on building automation and energy optimization. Led onboarding, adoption, health monitoring, renewal planning, and internal advocacy for customer needs. Customer Success Manager @ Crowd Analyzer Aug 2018 - May 2021 Owned the customer lifecycle for a SaaS social media analytics platform across SMB and enterprise accounts. Delivered QBRs, drove adoption and expansion, maintained strong retention, and mentored junior team members. Senior Account Manager @ FeedBack Market Research (MENA) Nov 2016 - Jun 2018 Managed client accounts and strategic relationships in market research and advisory work across the MENA region. Account Manager @ Bee'ah May 2013 - Nov 2016 Supported account management and client advisory responsibilities for enterprise clients. Senior Account Executive @ Ipsos Oct 2012 - Mar 2013 Handled account executive responsibilities in quantitative market research and client advisory. Account Executive @ Nielsen IQ May 2010 - Aug 2012 Worked in account executive and client advisory roles supporting research and reporting for enterprise clients. ## Education American University of Sharjah 2005 - 2009 Bachelor of Science, Mass Communication (Advertising) Undergraduate degree in Mass Communication with a focus on Advertising. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.