![Ahou Audrey Emelie Kacou](https://jobicy.com/react/themes/app/images/avatar.jpg)
Ahou Audrey Emelie Kacou

# Freelance Customer Care, Virtual Assistance & Reception Specialist

Open to offers · Member since 19 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationCannobio, ItalyDesired salaryUnspecifiedWork preferenceHybrid / Full Time, Part Time, Contract, FreelanceExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a dedicated and versatile freelance professional with strong experience in customer care, virtual assistance, and reception services.

I support clients with administrative workflows, scheduling, email and phone correspondence, logistics coordination, and day-to-day office operations.

I have worked in fast-paced hospitality and client-facing environments, where I managed reservations, check-ins, guest relations, and front office responsibilities with professionalism and attention to detail.

I am known for delivering reliable, tailored support that helps improve business efficiency and client satisfaction.

I work comfortably in multilingual settings and bring a flexible, responsive approach, including availability for H24 support when needed.

I am motivated by creating smooth operations, positive client experiences, and dependable support for both corporate and private needs.

## Skills

11 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Processing](https://jobicy.com/talent/data-processing.md)[Logistics Coordination](https://jobicy.com/talent/logistics-coordination.md)[Multilingual Communication](https://jobicy.com/talent/multilingual-communication.md)[Office Management](https://jobicy.com/talent/office-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md)

## Tech stack & tools

Working toolkit

### Communications

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md)

## Experience

Career history

### Freelance Specialist: Customer Care & Virtual Assistance · Self-Employed

PresentProvide tailored virtual assistance and customer care services to corporate and private clients. Manage administrative workflows, client communications, and operational coordination. Support businesses with multilingual communication and 24/7 availability.

### Customer Care & Reception · The Couper Spiga & Voluta Suites / DH Rooms Spiga

Jun 2024 – Jan 2026Oversaw guest relations and front office operations for luxury hospitality properties. Managed reservations, check-ins, and client communications with precision and professionalism. Ensured high standards of service and personalized guest experiences.

### Front Office & Guest Relations · Quark Hotel Milano

Mar 2023 – Jun 2024Delivered professional reception and concierge services in a dynamic hospitality environment. Handled guest inquiries, bookings, and administrative tasks efficiently. Supported management in optimizing guest satisfaction and operational flow.

### Receptionist & Customer Service · FastHotel Linate

Sep 2021 – Sep 2022Managed front desk operations, guest check-ins, and daily administrative duties. Provided responsive and courteous customer service to ensure guest satisfaction.

### Receptionist · Golf Hotel Madonna di Campiglio

Jun 2021 – Aug 2021Assisted in guest reception and coordination during peak tourism season. Maintained professional communication and efficient service delivery.

### Reception & Guest Assistance · Hotel Villa delle Rose

Nov 2020 – Jan 2021Supported front office operations and guest management. Ensured smooth coordination between departments for optimal service.

### Administrative & Customer Support Intern · Dream Steam Srl

Oct 2019 – Jan 2020Assisted in administrative processes and client communication. Gained foundational experience in customer service and office management.

## Education

Learning historyNo education data available.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.