Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual English - Advanced Portuguese - Advanced People also viewed * [![celeste vera](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_68446_1783382075.jpg) celeste vera Customer Support & Virtual Operations Specialist](https://jobicy.com/u/id68446.md) * [![Emily Salazar](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71426_1784526970.jpg) Emily Salazar Customer Service and Sales Specialist](https://jobicy.com/u/id71426.md) * [![Arianna Quesada](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71331_1784438581.jpg) Arianna Quesada Customer Service Specialist](https://jobicy.com/u/id71331.md) * [![Duygu Çolak](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71204_1784283644.jpg) Duygu Çolak Trust & Safety / Content Moderation Specialist](https://jobicy.com/u/id71204.md) * [![Florencia Vanina Peduzzi](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70739_1784053043.jpg) Florencia Vanina Peduzzi Customer Support | Ventas y Atención al Cliente | Trabajo Remoto](https://jobicy.com/u/id70739.md) * [![Hyden Saulter](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70492_1783973950.jpg) Hyden Saulter Customer Service Professional](https://jobicy.com/u/id70492.md) * [![Paula Mora Jimenez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69757_1783965801.jpg) Paula Mora Jimenez Customer Service Representative](https://jobicy.com/u/id69757.md) * [![Edrian Estigoy](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70394_1783958741.jpg) Edrian Estigoy Virtual Medical Office Assistant](https://jobicy.com/u/id70394.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a bilingual customer service specialist with experience supporting international clients through phone, chat, email, and social media channels. I focus on delivering clear communication, effective problem resolution, and a positive customer experience in fast-paced environments. I have developed strong skills in customer relationship management, complaint handling, and request resolution, with a service-oriented mindset and attention to detail. I am comfortable working with CRM systems and support platforms such as Zendesk. My background also includes legal analysis and research, which strengthened my ability to evaluate information carefully, draft clear conclusions, and stay up to date with regulatory changes. This experience helped me build analytical thinking and a structured approach to complex cases. In addition, I have worked on social assistance research and program evaluation, analyzing data and policies related to poverty and basic needs. This gave me experience in research, reporting, and assessing the impact of initiatives. I am fluent in Spanish, advanced in English, and advanced in Portuguese, which allows me to communicate effectively in multicultural and international settings. I adapt quickly to new processes and enjoy roles where empathy, precision, and teamwork matter. I am open to opportunities where I can contribute my customer service, communication, and analytical skills while continuing to grow in a professional environment focused on quality and client satisfaction. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Leadership](https://jobicy.com/talent/leadership.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Analytics](https://jobicy.com/talent/analytics.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Research](https://jobicy.com/talent/research.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Digital Advertising](https://jobicy.com/talent/digital-advertising.md)[Legal Research](https://jobicy.com/talent/legal-research.md)[Drafting](https://jobicy.com/talent/drafting.md)[Complaint Handling](https://jobicy.com/talent/complaint-handling.md)[Medical Interpretation](https://jobicy.com/talent/medical-interpretation.md)[Case Analysis](https://jobicy.com/talent/case-analysis.md) ## Experience Legal Analyst @ FLG & ABOGADOS ASOCIADOS 2025 - 2025 Performed legal research, analyzed laws, regulations, and case law, and drafted legal concepts and opinions. Supported case analysis and monitored regulatory updates relevant to the organization and its clients. Marketing and customer service advisor B2 @ The Last Star Foundation 2022 - 2025 Researched and developed social assistance policies and programs, analyzed poverty data and basic needs information, and monitored existing policies to assess effectiveness and continuity. Also supported marketing and customer service activities. English Customer Expert @ Teleperformance 2025 - 2026 Provided customer service in English to international customers through telephone, email, chat, and social media. Managed requests, complaints, and claims, ensuring timely responses and effective solutions. Medical Interpreter @ ICC BPO 2026 - 2026 Provided remote medical interpretation via video and phone between healthcare providers and patients, ensuring clear communication, confidentiality, and compliance with medical interpreting standards. ## Education University of La Sabana Not specified University, Political Scientist Studied Political Science. Santander Not specified Course, Advanced Excel Completed an Advanced Excel course. Santander Open Academy & Microsoft Not specified Course, Power BI Completed a Power BI course. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.