Skill Assessments This user has not passed any tests yet Languages English - Fluent Urdu - Native or Bilingual People also viewed * [![Mariana Montoya](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71640_1784643759.jpg) Mariana Montoya Customer Service Representative](https://jobicy.com/u/id71640.md) * [![K Anantharaman .](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71632_1784640929.jpg) K Anantharaman . 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I have led end-to-end implementation projects for enterprise, mid-market, and government customers, helping teams move from planning to deployment with a strong focus on adoption and business value. My background includes customer training, knowledge transfer, onboarding programs, and executive communication, along with hands-on support for troubleshooting, issue resolution, and escalation management. I work closely with Sales, Product, Engineering, Support, and Operations teams to align delivery efforts, improve processes, and create a better customer experience. I also bring experience in QA test automation, system automation, data analysis, reporting, and technical documentation, with a practical approach to solving complex business and technical problems. I am comfortable working independently or in cross-functional teams, and I value clear communication, structured execution, and measurable outcomes in every engagement. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Reporting](https://jobicy.com/talent/reporting.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Professional Services](https://jobicy.com/talent/professional-services.md)[Customer Onboarding](https://jobicy.com/talent/customer-onboarding.md)[Technical Training](https://jobicy.com/talent/technical-training.md)[Executive Communication](https://jobicy.com/talent/executive-communication.md)[Technical Consulting](https://jobicy.com/talent/technical-consulting.md)[Salesforce CRM](https://jobicy.com/talent/salesforce-crm.md)[QA Automation](https://jobicy.com/talent/qa-automation.md)[SaaS Implementation](https://jobicy.com/talent/saas-implementation.md)[Data Matching](https://jobicy.com/talent/data-matching.md)[Standardization](https://jobicy.com/talent/standardization.md) ## Tech Stack & Tools ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/amazonwebservices/amazonwebservices-original-wordmark.svg) Amazon Web Services (AWS)](https://jobicy.com/talent?tool=amazonwebservices.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/googlecloud/googlecloud-original.svg) Google Cloud Platform (GCP)](https://jobicy.com/talent?tool=googlecloud.md) ### Data Stores [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/microsoftsqlserver/microsoftsqlserver-original.svg) Microsoft SQL Server](https://jobicy.com/talent?tool=microsoftsqlserver.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/mysql/mysql-original.svg) MySQL](https://jobicy.com/talent?tool=mysql.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/css3/css3-original.svg) CSS3](https://jobicy.com/talent?tool=css3.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/html5/html5-original.svg) HTML5](https://jobicy.com/talent?tool=html5.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience IT Consultant @ Freelance Mar 2020 - Present Led end-to-end implementation project management, professional services engagements, and SaaS solution deployments for enterprise and government customers. Provided technical implementation, customer support, customer success, onboarding, troubleshooting, stakeholder management, executive communication, QA test automation, system automation, requirements gathering, business analysis, technical documentation, data matching, data cleansing, standardization, deduplication, entity resolution, data profiling, master data management, survivorship rules, golden record creation, reporting, and dashboards. Dir. Manager, Training Operations & Support @ QuickStart Inc. Nov 2017 - Mar 2020 Managed customer onboarding, training operations, and technical support programs for enterprise learning solutions. Led implementation and adoption initiatives, delivered enablement programs and workshops, collaborated with cross-functional teams, analyzed engagement metrics, and resolved complex operational and technical issues. Implementation Project Manager @ 360training.com May 2014 - Oct 2017 Led end-to-end SaaS implementations for enterprise and mid-market customers. Managed onboarding, implementation planning, deployment, training, adoption, and post-go-live support. Facilitated requirements gathering, developed project plans and risk mitigation strategies, and worked with Product Management, Engineering, Sales, and Support teams to drive successful deployments. ## Education No education data available. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.