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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am an Application Support Engineer with 4 years of experience supporting enterprise applications in 24x7 mission-critical environments.

I specialize in production support, application monitoring, incident management, and IT service management, with a strong focus on maintaining service availability and SLA compliance.

My day-to-day work includes investigating production issues using logs, SQL queries, monitoring dashboards, and API testing tools to quickly identify and resolve root causes.

I have hands-on experience with Dynatrace APM, Oracle SQL, Postman, SoapUI, TIBCO EMS, JAMS Scheduler, and operational tools used in enterprise support environments.

I work closely with development, infrastructure, database, middleware, and business teams to restore services, validate deployments, and improve operational stability.

I am also involved in RCA, documentation, knowledge base creation, and continuous service improvement, and I value clear communication, teamwork, and customer-focused support.

## Skills

### [Communication](https://jobicy.com/talent/communication.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Change Management](https://jobicy.com/talent/change-management.md)[ITIL](https://jobicy.com/talent/itil.md)[Analytical Thinking](https://jobicy.com/talent/analytical-thinking.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Root Cause Analysis](https://jobicy.com/talent/root-cause-analysis.md)[API Testing](https://jobicy.com/talent/api-testing.md)[Functional Testing](https://jobicy.com/talent/functional-testing.md)[IT Service Management](https://jobicy.com/talent/it-service-management.md)[SLA Management](https://jobicy.com/talent/sla-management.md)[Problem Management](https://jobicy.com/talent/problem-management.md)[Batch Processing](https://jobicy.com/talent/batch-processing.md)

## Tech Stack & Tools

### Application Hosting

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/dynatrace/dynatrace-original.svg) Dynatrace](https://jobicy.com/talent?tool=dynatrace.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/putty/putty-original.svg) PuTTY](https://jobicy.com/talent?tool=putty.md)

### Application Utilities

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/postman/postman-original.svg) Postman](https://jobicy.com/talent?tool=postman.md)

### Development

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/linux/linux-original.svg) Linux](https://jobicy.com/talent?tool=linux.md)

## Experience

Application Support Engineer (L1.5 Production Support) @ Tata Consultancy Services (TCS)  Jan 2022 - Present Monitors mission-critical enterprise applications using Dynatrace, performs application health checks, investigates production incidents, manages the incident lifecycle, executes Oracle SQL queries, validates REST APIs with Postman and SoapUI, monitors TIBCO EMS queues and batch jobs, coordinates with cross-functional teams, prepares operational reports, supports 24x7 production environments, performs RCA, maintains documentation, and participates in change management.

## Education

Sri Muthukumaran Institute of Technology  2021 - 2023  Master of Computer Applications, Computer Applications

Completed MCA with 70%.

Bhaktavatsalam Memorial College for Women  2018 - 2021  Bachelor of Science, Computer Science

Completed B.Sc. in Computer Science with 75%.

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