Skill Assessments This user has not passed any tests yet Languages English - Fluent Spanish - Native or Bilingual People also viewed * [![Ana Gabriela Lopez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72106_1784856975.jpg) Ana Gabriela Lopez Business Executive](https://jobicy.com/u/id72106.md) * [![Ornella Matteucci](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72195_1784854730.jpg) Ornella Matteucci Client Executive / Commercial Account Manager](https://jobicy.com/u/id72195.md) * [![Andres Maida](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72128_1784834567.jpg) Andres Maida Account Manager](https://jobicy.com/u/id72128.md) * [![silvina patricia Roisman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67599_1784052794.jpg) silvina patricia Roisman Bank Account Executive / Customer Service Specialist](https://jobicy.com/u/id67599.md) * [![Oscar Zapata](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72064_1784824196.jpg) Oscar Zapata Procurement Manager](https://jobicy.com/u/id72064.md) * [![Zafi Rosales](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71946_1784758712.jpg) Zafi Rosales Senior Functional Analyst / Product Owner / Enterprise AI](https://jobicy.com/u/id71946.md) * [![Hunter Hughes](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71836_1784716966.jpg) Hunter Hughes Business Analyst](https://jobicy.com/u/id71836.md) * [![Valentin Garfagnoli](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71750_1784674296.jpg) Valentin Garfagnoli Senior Commercial Advisor](https://jobicy.com/u/id71750.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a results-driven change management and process adoption professional with more than 2 years of experience helping organizations implement new processes, improve adoption, and strengthen continuous improvement practices. I have supported change initiatives from requirements and user acceptance testing through go-live, with a strong focus on training, enablement, stakeholder engagement, and communication. I enjoy working with cross-functional teams and facilitating workshops that build alignment, improve understanding, and support successful adoption of new ways of working. My background includes defining adoption and performance KPIs, creating change assets such as manuals and procedures, and partnering with technical teams to ensure delivery stays aligned with business goals. I also bring experience in ISO 9001 implementation, Lean Six Sigma concepts, BPMN process mapping, and structured change methodologies such as ADKAR. I work comfortably in remote, international environments, and I am fluent in English and Spanish. I am open to opportunities where I can continue driving process improvement, organizational change, and operational excellence. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Communication](https://jobicy.com/talent/communication.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Excel](https://jobicy.com/talent/excel.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Training](https://jobicy.com/talent/training.md)[Agile](https://jobicy.com/talent/agile.md)[Change Management](https://jobicy.com/talent/change-management.md)[Coaching](https://jobicy.com/talent/coaching.md)[Power BI](https://jobicy.com/talent/power-bi.md)[Stakeholder Engagement](https://jobicy.com/talent/stakeholder-engagement.md)[Continuous Improvement](https://jobicy.com/talent/continuous-improvement.md)[Scrum](https://jobicy.com/talent/scrum.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[User Acceptance Testing](https://jobicy.com/talent/user-acceptance-testing.md)[Process Mapping](https://jobicy.com/talent/process-mapping.md)[ISO 9001](https://jobicy.com/talent/iso-9001.md)[ADKAR](https://jobicy.com/talent/adkar.md)[Go Live Support](https://jobicy.com/talent/go-live-support.md) ## Experience Process & Continuous Improvement Analyst @ Casa del Ruliman Mar 2025 - Jun 2026 Drove adoption of new processes and automations across the company, from requirements and user acceptance testing through go-live. Designed and delivered training and enablement programs, facilitated workshops, led cross-functional improvement teams, defined and monitored adoption KPIs, and supported ISO 9001 implementation through documentation alignment and staff training. Process & Organizational Development Analyst @ Prot Inn Aug 2024 - Feb 2025 Assessed the impact of process changes across roles, processes, and systems. Created change assets including policies, procedures, and manuals, trained and coached cross-functional teams, and defined process indicators to track performance and adoption. Process & Projects Intern @ Prot Inn Mar 2024 - Aug 2024 Supported a transformation initiative under Agile Scrum, engaged cross-functional teams, and developed manuals and training materials to support process adoption. Executive Assistant @ HydraMed LLC Apr 2022 - Mar 2024 Coordinated stakeholders in an international, cross-functional environment, managed communications and follow-up, and helped keep initiatives aligned across time zones. ## Education Universidad de Especialidades Espíritu Santo 2020 - 2024 Bachelor's Degree, International Business Bachelor's degree in International Business. Academic International Studies 2015 - 2019 High School Diploma High School Diploma, Honor Student. Centro de Estudios Espíritu Santo 2011 - 2020 Technical High School Diploma, Accounting Technical High School Diploma in Accounting. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.