![Auguste Fortune Bingan](https://jobicy.com/react/themes/app/images/avatar.jpg) Auguste Fortune Bingan # Account & Client Relationship Manager Open to offers · Member since 20 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationDouala, CameroonDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an account and client relationship management professional with over 4 years of experience in gaming and digital entertainment. I specialize in managing high-value client portfolios, building trust, and delivering personalized service that supports retention and loyalty. My background includes VIP account management, customer retention, KYC/AML compliance, and case operations, which gives me a balanced perspective on both client experience and regulatory discipline. I have worked across multicultural and international environments, collaborating closely with CRM, Risk, Payments, Legal, Finance, and Operations teams. I am comfortable handling complex client cases, supporting onboarding and verification processes, and using data-driven insights to improve engagement and service quality. I am open to key account, client relationship, and VIP management opportunities in gaming, lifestyle, and related sectors, with openness to global remote work and relocation. Notice period: 14 days ## Skills 19 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[AML](https://jobicy.com/talent/aml.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Compliance](https://jobicy.com/talent/compliance.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Documentation](https://jobicy.com/talent/documentation.md)[English](https://jobicy.com/talent/english.md)[French](https://jobicy.com/talent/french.md)[KYC](https://jobicy.com/talent/kyc.md)[Lifecycle Management](https://jobicy.com/talent/lifecycle-management.md)[Marketing Coordination](https://jobicy.com/talent/marketing-coordination.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Payments Operations](https://jobicy.com/talent/payments-operations.md)[Pivot Tables](https://jobicy.com/talent/pivot-tables.md)[Retention Strategy](https://jobicy.com/talent/retention-strategy.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Stakeholder Engagement](https://jobicy.com/talent/stakeholder-engagement.md) ## Tech stack & tools Working toolkit ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Career history ### VIP Account Manager · Melbet Jul 2026 – PresentManage a portfolio of high-value clients, deliver personalized service, and collaborate with Risk, Payments, and Marketing teams to improve engagement and client experience. ### Customer Retention Specialist (iGaming – VIP Support Exposure) · Melbet Jul 2025 – Jul 2026Contributed to multi-channel CRM campaigns across Email, SMS, and Push, reducing churn and maintaining a high CSAT score through proactive client communication. ### KYC/AML Compliance Specialist · Pawatech Aug 2024 – Jul 2025Managed onboarding, risk profiling, documentation, and verification for more than 1,200 client accounts while coordinating with legal, finance, and operations teams. ### Stakeholder Engagement & Compliance Support Specialist · Mchezo Nov 2023 – Jul 2024Maintained SLA compliance while managing client and stakeholder priorities across international markets and resolving queries related to promotions and policy updates. ### Global Compliance Support Agent · Mchezo Feb 2023 – Nov 2023Handled high volumes of daily client cases in a fast-paced environment with an analytical and client-centric approach. ### Level 1 Compliance & Support Agent · betPawa Feb 2022 – Feb 2023Supported player account operations within a licensed sports betting platform and built foundational skills in client relationship management and onboarding. ## Education Learning history ### University of Buea 2010 – 2014LLB, Common Law Bachelor-level legal education focused on common law. ### Catholic University of Central Africa 2014 – 2018Master's, Human Rights & Humanitarian Actions Postgraduate study in human rights and humanitarian actions. 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