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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am an entry-level IT support candidate with hands-on training in Windows 10/11 troubleshooting, PC hardware, device setup, user accounts, basic networking, Ubuntu Linux, file permissions, firewall basics, and technical documentation.

I am CompTIA A+ certified and have built practical support skills through applied information technology labs and real-world customer service experience. I enjoy solving technical problems, documenting steps clearly, and helping users understand solutions in a simple and professional way.

My background includes desktop troubleshooting, connectivity checks, command-line utilities, and basic system administration tasks. I have worked with tools and concepts such as IP addressing, DNS, DHCP, Wi-Fi, Ethernet, and Windows administrative utilities.

In addition to technical training, I bring strong soft skills from a fast-paced service environment. As a crew lead, I learned how to communicate clearly, stay organized, support teammates, and remain calm under pressure while keeping work on schedule.

I am especially interested in help desk and end-user support roles where I can continue developing my technical knowledge and contribute to a reliable support team. I value accountability, patience, and customer-focused service.

I am open to opportunities where I can grow in IT support, apply my troubleshooting skills, and continue building a career in technology.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Documentation](https://jobicy.com/talent/technical-documentation.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[DNS](https://jobicy.com/talent/dns.md)[Help Desk Support](https://jobicy.com/talent/help-desk-support.md)[Ethernet](https://jobicy.com/talent/ethernet.md)[Patience](https://jobicy.com/talent/patience.md)[DHCP](https://jobicy.com/talent/dhcp.md)

## Tech Stack & Tools

### Development

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/ubuntu/ubuntu-original.svg) Ubuntu](https://jobicy.com/talent?tool=ubuntu.md)

## Experience

Applied Information Technology Labs @ Marion Technical College  Aug 2025 - Jun 2026 Built and disassembled PC hardware, supported device setup and workstation maintenance, installed and troubleshot Windows 10/11 systems, used command-line and Windows tools for troubleshooting, configured network settings, practiced Ubuntu Linux basics, and wrote step-by-step technical notes.

Mover / Crew Lead @ TWO MEN AND A TRUCK  Aug 2024 - Aug 2025 Led customer jobs, assigned tasks, trained new team members, communicated with customers and coworkers, solved on-site problems, followed procedures, protected customer property, and maintained safety, reliability, and quality service.

## Education

Marion Technical College  Aug 2025 - Jun 2026  Applied Information Technology, Information Technology

Relevant training in PC hardware, Windows operating systems, networking fundamentals, Linux basics, IT support concepts, security fundamentals, troubleshooting, and technical documentation.

Connections Academy  2024 - May 2024  High School Diploma

High school diploma.

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