![Rocio Maricel Carrizo](https://jobicy.com/react/themes/app/images/avatar.jpg) Rocio Maricel Carrizo # Customer Service and Collections Teleoperator Open to offers · Member since 21 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCórdoba, ArgentinaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a teleoperator with more than 8 years of experience in customer service and collections within call center environments. I have worked handling high-volume accounts for service companies and financial institutions, with a strong focus on efficiency, quality, and customer care. My experience includes multichannel support through phone and messaging platforms, as well as negotiation with overdue customers and issue resolution. I am used to managing multiple accounts at the same time, adapting to different client protocols, and keeping accurate records in internal systems. I also bring strong communication, conflict resolution, and results-oriented skills developed across service, banking, and collections operations. In addition, I have a background in visual communication and UX/UI training, which complements my customer-focused and process-oriented profile. ## Skills 10 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Call Center Operations](https://jobicy.com/talent/call-center-operations.md)[Collections](https://jobicy.com/talent/collections.md)[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Multichannel Support](https://jobicy.com/talent/multichannel-support.md)[Negotiation](https://jobicy.com/talent/negotiation.md) ## Experience Career history ### Teleoperadora de Atención al Cliente y Cobranzas · EVOLTIS S.A. (ex Tecno Voz Noroeste) Aug 2016 – Apr 2026Managed collections for overdue customer portfolios, handled customer contact through phone and digital channels, negotiated payment plans, recorded and tracked cases in internal systems, and provided customer service for service and banking accounts. ### Teleoperadora de Atención al Cliente · ATENTO Argentina S.A. Jul 2015 – Mar 2016Provided phone support to internet service customers, managed complaints and incidents, resolved inquiries, and escalated cases when needed. ## Education Learning history ### Escuela Superior de Bellas Artes Dr. Figueroa Alcorta 2012 – 2016Tecnicatura, Comunicación Visual This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.