![Lucy Anyely Moreno Mosquera](https://jobicy.com/react/themes/app/images/avatar.jpg) Lucy Anyely Moreno Mosquera # Monitoring Operator / NOC Analyst / Telecommunications Technician Open to offers · Member since 21 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationMedellín, ColombiaDesired salaryUnspecifiedWork preferenceOn-site / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a professional focused on monitoring and analyzing alarms and incidents in IT radio base stations and telecommunications networks. My work is centered on ensuring the efficiency, stability, and continuous availability of network infrastructure through careful monitoring, accurate diagnosis, and timely escalation of issues. I also have experience in information security, where I support security ticket management and contribute to projects that strengthen data protection and business continuity. In telecommunications operations, I have handled service activation, portability processes, and incident resolution for mobile users, always aiming to deliver a reliable and satisfactory user experience. I am comfortable working with corporate networks, technical infrastructure, and operational support tasks that require attention to detail, analytical thinking, and problem-solving. I value agile response, structured documentation, and proactive follow-up, and I enjoy contributing to environments where service quality, security, and operational continuity are priorities. ## Skills 10 capabilities[Analytical Thinking](https://jobicy.com/talent/analytical-thinking.md)[Business Continuity](https://jobicy.com/talent/business-continuity.md)[Data Protection](https://jobicy.com/talent/data-protection.md)[Database Management](https://jobicy.com/talent/database-management.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Information Security](https://jobicy.com/talent/information-security.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Telecommunications](https://jobicy.com/talent/telecommunications.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md) ## Experience Career history ### IT Solutions Developer · ROUTE N Sep 2024 – Dec 2024Handled requests and incidents related to network infrastructure and supported internal users to maintain continuity and quality of technology services. Monitored technology infrastructure and data channels, performed routine maintenance on technical rooms and network equipment, managed backups and software updates, and maintained structured cabling and network diagrams. ### NOC FO RAN Monitoring Operator 1 · ADECCO Jan 2023 – Aug 2024Monitored and analyzed alarms and incidents at telecommunications base stations, ensuring accurate diagnosis and efficient escalation. Supported agile resolution of IT infrastructure issues and maintained high system availability and performance. ### Analyst N1 · INDRA Jan 2022 – Jul 2022Managed plan activation for Tigo Mobile, coordinated portability processes, and resolved incidents related to PIN failures. Contributed to service continuity and improved customer satisfaction through proactive support. ### Cyber Security / Professional Practices · EMTELCO Dec 2019 – Jun 2020Designed and implemented an information security management project for corporate platforms. Organized security and business continuity processes and provided Level 1 support for security platforms and ticket management. ### IT Support / Customer Service · EMTELCO Jun 2018 – Dec 2018Provided telephone advice on financial products, updated customer data, and explained billing cycles, payment dates, and amounts due. Delivered effective phone support and customer service. ### Fiber Optics Project Contributor · ITM Jan 2015 – Jun 2015Developed specialized teaching materials on fiber optics for the Telecommunications program, supporting advanced technical training. ### Project Support / Reporting Assistant · FUNCODEN Jan 2014 – Dec 2014Prepared and presented detailed reports on project activities, supported public participation, and assisted vulnerable communities through outreach and procedural guidance. ## Education Learning history ### Beato Hermano Salomon School 2001 – 2001Elementary School, General Education Elementary school education in Colombia. ### Luis Carlos Galán Sarmiento Educational Institution 2007 – 2007High School Diploma, General Education Completed secondary education in Colombia. ### ITM 2015 – 2015Technology, Telecommunications Technology Studied telecommunications technology. ### TTM 2022 – 2022Engineering, Telecommunications Engineering Studied telecommunications engineering. ### Cisco 2022 – 2022Course, Introduction to IoT Completed an introduction to IoT course. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.