Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual Portuguese - Intermediate English - Intermediate People also viewed * [![Alvaro Poceiro](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71475_1784562268.jpg) Alvaro Poceiro Maintenance Technician](https://jobicy.com/u/id71475.md) * [![Chariza Claire Cuanso](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_57967_1779685467.jpg) Chariza Claire Cuanso Account Manager](https://jobicy.com/u/id57967.md) * [![kazeem afeez Akanni](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69844_1784558074.jpg) kazeem afeez Akanni Sales Manager | IT Sales Consultant](https://jobicy.com/u/id69844.md) * [![Sachin Shah](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71451_1784548281.jpg) Sachin Shah Client Partner / Strategic Accounts / Commercial Development](https://jobicy.com/u/id71451.md) * [![Πολύβιος Φουντουλάκης](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71308_1784413982.jpg) Πολύβιος Φουντουλάκης Client Success Operations Specialist](https://jobicy.com/u/id71308.md) * [![Sebastián Salazar Rodríguez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_68199_1781670161.jpg) Sebastián Salazar Rodríguez Professional Services Associate](https://jobicy.com/u/id68199.md) * [![Natasha Black](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71061_1784165510.jpg) Natasha Black Business Operations Manager](https://jobicy.com/u/id71061.md) * [![Diana Escalante](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70901_1784094496.jpg) Diana Escalante Setter Digital Remoto](https://jobicy.com/u/id70901.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am an analyst with extensive experience in control management, customer service, and logistics. I have worked in roles focused on critical incident resolution, operational coordination, billing review, stock control, and supply chain administration. My background includes multichannel customer support, technical assistance, and process improvement in fast-paced environments with demanding deadlines. I have strong experience using SAP and Microsoft Office, and I am comfortable working with data, reports, and operational systems. I am currently studying Human Resources, with the goal of combining administrative management with talent development. I am looking for a position where I can contribute my experience in operations, service quality, and process optimization while continuing to grow professionally. ## Skills ### [Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[CRM](https://jobicy.com/talent/crm.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[English](https://jobicy.com/talent/english.md)[SAP](https://jobicy.com/talent/sap.md)[Billing](https://jobicy.com/talent/billing.md)[Recruitment](https://jobicy.com/talent/recruitment.md)[Supply Chain Management](https://jobicy.com/talent/supply-chain-management.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Logistics](https://jobicy.com/talent/logistics.md)[Human Resources](https://jobicy.com/talent/human-resources.md)[Portuguese](https://jobicy.com/talent/portuguese.md)[Emergency Coordination](https://jobicy.com/talent/emergency-coordination.md) ## Experience Analista de Control de Gestion @ Edemsa Sep 2022 - Present Managed technical and commercial handling of critical complaints and electrical risk resolution. Performed billing audits and coordinated operations with external brokers. Analyzed data to improve customer service processes. Multiskil @ SN Servicios Normativos May 2021 - Jul 2022 Provided multichannel support and incident resolution focused on customer retention. Detected and corrected operational failures in customer service. Atencion al Cliente @ Randstad Argentina Dec 2020 - Apr 2021 Supervised safety and quality standards for export products. Executed control plans to ensure shipments were completed on time. Analista de Logistica e Inventarios @ Randstad Jun 2020 - Dec 2020 Managed supply chain and stock control using SAP. Administered orders and tracked supplies through data entry and follow-up. Atencion al Cliente @ Randstad Argentina Dec 2018 - Aug 2019 Managed supply chain logistics, inventory control, data entry, orders, supplies, and follow-up using SAP. Asesor de Soporte Tecnico @ Randstad Apr 2019 - Jul 2019 Provided remote technical assistance for electronic equipment at voting sites. Ensured compliance with critical connectivity schedules and support requirements. Administracion y Ventas @ Empresa Familiar Textil Jun 2013 - Apr 2018 Handled administrative tasks including banks, checks, invoicing, and system records. Controlled the sales cycle and monitored current accounts. Atencion al Cliente @ Europ Assistance Jan 2013 - Jun 2013 Handled customer service and claim intake, documenting incidents and vehicle damage clearly. Entered information into the system and routed cases to branches or providers as needed. Coordinador de Emergencia @ Galerno Art (Tercerizada Para Diplomat) Mar 2010 - Nov 2012 Coordinated medical referrals, urgent transfers, and clinic support. Managed appointments and direct reporting under demanding deadlines. Recepcionista de Consultorios Medicos @ Consultorios MT (Salud) Mar 2001 - Jun 2006 Handled reception, appointments, cash desk, and payments. Organized supply management, correspondence, document distribution, and internal system operations. ## Education Ernesto Sabatto Universitario Mar 2025 Terciario, Recursos Humanos Currently studying a technical program in Human Resources. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.